Athulraj Shetty

Experience

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  Hiregoudar Motors (Authorised TATA Heavy Commercial Vehicle Service Station)

  Dec 1999 - Jan 2002

  Service Technician / Workshop Supervisor

  Overhauling of- Diesel Engines, Gearbox, differential, Steering gearbox, Leaf Spring / Pneumatic Suspension, Air Brakes.

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  Prerana Motors PVT LTD (Authorised Dealer - TATA Passenger Cars)

  Feb 2002 - Mar 2003

  Workshop Supervisor/ Service Advisor

  Team leader for Six technicians, Certified for diagnosing/ repairing MPFI petrol engines, Responsible for achieving parts and labour target set for the team. Interacting with customers and opening Job cards.

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  Stallion Group of Companies : The Honda Place (Distributor of Honda Cars)

  May 2003 - Apr 2004

  Workshop Manager

  Job allocation, technicians productivity, repair quality, parts target, technical support, monitoring repair Turn Around Time (TAT), On Job Training (OJT).

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  Stallion Group of Companies : Stallion Motors-Distributor of Audi, Volkswagen, Skoda, Porsche

  May 2004 - Oct 2008

  Responsible for Aftersales operations for West Africa - Nigeria, Benin, Ghana, -Business plan, workshop revenue/Profitability-Customer satisfaction, -Service marketing -Implementation of Service Core Processes (SCP) at workshops-Parts planning, initiating procurement from Volkswagen Germany, fund management, Parts pricing and distribution -Procurement of special tools & equipment-Aftersales IT systems-Technical support to workshops-Manpower recruitment and training. Show less

  • Head Aftersales - West Africa

    Mar 2006 - Oct 2008

  • Service Manager

    May 2004 - Feb 2006
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  Audi India

  Nov 2008 - now

  Leadership : Team Lead | Team Motivation | Reward and Recognition |Driving Innovation |Empowerment | Targets Setting and Systematic Review | Assertive Communication | Decision Making |Business : Business Plan | Forecasting |Budgeting | Profit and Loss |Parts Pricing | Inventory Management |Process : Service Core Process | Workshop Management |Workshop Test (mystery shopping) | Policy Design and Rollout |Warranty |Quality : Repair Quality | Dealer Standards Development and Implementation | Audit |Customer Centricity : Customer Interaction | Concern Analysis and Resolution | Call Center Development | Road Side Assistance | Customer Engagement | Customer Satisfaction Survey | Goodwill Policy|Service Marketing : Market Intelligence | Customer Retention | Lost Customer Regain | Launch of Seasonal Campaigns | Market Specific Campaigns| Technical Service : Fault Diagnosis | Field Monitoring | Top Failure Analysis | Vehicle Recall | Tools and Equipment | Vehicle Safety Incidents |New Technology : Electric Vehicles | EV After Sales Readiness | Network Development : Dealership Profitability |Absorption Ratio | Capacity Planning |360* Consultant |Productivity | Efficiency |Defining Manpower Norms | Tools and Equipment Planning |Manpower development : Assessment Center Development |Certification | Qualification Path Development | Technical Training | Non – Technical Training | Content Development | Skill Competition (Twin cup – National / International )| Employee Reward Programs | Show less

  • DGM- Lead, After Sales Business Development and Technical Services(Pan India)

    Mar 2022 - now

  • DGM - Lead, Technical Services and Business Field Force (Pan India)

    Oct 2019 - Feb 2022

  • DGM - Lead, Technical Services and Customer Care (Pan India)

    May 2019 - Sept 2019

  • DGM - Lead, Field Force (Pan India)

    Sept 2017 - Apr 2019

  • AGM - Zonal Aftersales Manager (North and East)

    Mar 2016 - Aug 2017

  • AGM - Zonal Aftersales Manager (West and South)

    Jan 2014 - Feb 2016

  • AGM - Regional Aftersales Manager (South)

    Jan 2012 - Dec 2013

  • Senior Manager - Technical Services

    Nov 2008 - Dec 2011