Steve Edwards

Experience

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  CSC

  Jan 1996 - Jan 2004

  Program/Project Manager

  Provided Management for Information Assurance (IA) Implementation Management to the Navy Enterprise Resource Planning (ERP) program for DON CIO, NAVSEA, and Navy District Washington. Managed IT infrastructure and developed NMCI requirements within a new commercial government facility on time and on budget. Collaborated with Flag and SES level program managers to expedite the design and configuration for installation of NMCI services within CSC government facility in Arlington, Virginia. Directed all aspects of security for the program including software/hardware selection, security installation, documentation, and penetration testing. Led management within ERP for Foreign National Access process, Continuity of Operations and Disaster Recovery, incident response, INFOCON, NMCI/Interim Secure solution, help desk implementation and management, and UNNPI deployment. Key Achievements:• Instrumental in developing the IA Strategy relative to congressional funding approval for initial $500M program. • Optimized technical engineering and IA Management to align 4 Navy pilot programs into 1 ERP system using SAP Technology, resulting in $3M program cost savings. • Pioneered a technical self-help approach that reduced wait times from 1 year to less than 4 months. Show less

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  Catapult Technology

  Aug 2004 - Apr 2011

  Director, IT Services & Senior Project Manager

  Provided Technical IT Direction on all matters related to Corporate IT infrastructure. Directed initiative for achieving ISO 20000 compliance at Corporate Headquarters by June 2011. Additional responsibilities included, proposal management and writing in the areas of Technical solutions, Operations and Maintenance, Program Management and IT Security.Provided key leadership for a complex $200M enterprise consolidation program. This effort streamlined network, server, and user support from 39 contracts to 1, providing more cost efficient cradle to grave, 24X7 technology support for clients. Provided project management for 14 North American offices, Europe and Asia. Responsible for managing 15 direct reports and 164 staff and subcontractors including engineers and local support technicians providing tier 2/3 real time desktop/laptop/peripheral support to 17,000 global customers. Collaborated with federal contracting office to ensure efforts match original statement of work (SOW) and additional scope is captured and incorporated into contract modifications where required. During the 30 day transition period, enlisted 97% of incumbent staff to remain on the project, maintaining institutional knowledge and continuity of operations. Managed budgets with average monthly burn rate of $1.6M. Monitored project progress and determining and mitigating risks. Co-authored proposal and bid for $49M performance based contract to implement a full scale IT service delivery operation in 120 days with very aggressive service level agreements (SLAs) for the Department of State, Bureau of Diplomatic Security. Managed 3 critical work streams, concurrent baselining of the environment, evaluation, and recruiting of incumbent personnel and transition of operations from previous contractor within 30 days of award. Consolidated multiple technology infrastructures, led cultural change, reduced backlogs, and completed staff reductions. Received 93% award fee for successful transition. Show less

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  Dynanet Corporation

  Sept 2011 - Sept 2012

  Director of Infrastructure Services

  Provides contract Program/Project Management to the company’s multiple infrastructures and IT services related contracts. Works closely with government executives to ensure contract performance and service levels are met in accordance with SOW and PWS. Actively works within the corporate business development group to pursue and obtain additional new business within the company’s core competencies.

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  Pretek Corp

  Sept 2012 - Sept 2013

  Consultant

  Provides Information Technology support (hardware/software/sustainment) for existing IT contracts within the Federal Government. Meets with government contract representatives to determine requirements and then implements the necessary manpower and resources to meet expectations. Works closely with government executives to ensure contract performance and service levels are met in accordance with SOW and PWS requirements. Provides Business Development support within DOD and Federal Sector agencies. Explores new contract support opportunities and business relationships to meet company growth and development requirements. Actively works within the corporate business development group to pursue and obtain additional new business within the company’s core competencies. Provides 16 years’ worth of proposal development experience and award winning success in both DOD and Federal contracts. Show less

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  Phacil, Inc

  Sept 2013 - Jul 2019

  The Deputy Program Manager (DPM) is a key contract position supporting the Program Manager in managing network services, help desk/service desk Services for LAN/WAN, voice/data, hardware/software, incident/problem management, configuration management, and hardware maintenance utilizing enterprise operation center tools. The DPM supports the management of a large number of resources (105) for high risk, sensitive government projects. Responsible for managing the Enterprise Infrastructure Support Services (EISS) for server and desktop updates and software maintenance. Thorough knowledge of Network Operations Center (NOC) including security management for network systems and monitoring. Possess Change Management experience in delivering change requests, documentation and processes for both hardware and software. Responsible for helping establish the strategic direction for the work site. Show less Focused Program/Business Development Manager with exceptional planning and implementation capabilities. Highly-trained in computer science with in-depth understanding of users requirements gathering and market trends. Adept at cultivating managing and leveraging client relationships. Duties include but are not limited too:• Develop client proposals and present at stakeholder meetings.• Forecast future trends and orient strategies to capture maximum benefits.• Coordinate with sales executives to better align company goals and tactics.• Motivate team members and junior staff to exceptional performance.• Improve the bottom line by ensuring opportunities are addressed and deals are closed. Show less Responsible for the establishment and implementation of the Department of Education’s ED-wide processes and management controls necessary to enable effective risk decisions, enable tighter management, quality assurance and oversight of IA and security engineering practices, and improve program execution. Implement the appropriate use of IA and security engineering methodologies and best practices to assure ED IT project managers and leadership that an appropriate level of security is implemented, sufficient controls are in place to adequately protect assets, and the information systems are operating at satisfactory levels of residual risk. Effectively evaluates programmatic, IA, risk management, security engineering, quality assurance and services support for the execution of a Department-wide Information Security Services and Risk Management program. Show less Responsible for the daily performance and availability of the National Science Foundation's data network, voice, computing, messaging, backup and systems infrastructure located in the customer data center. Provides leadership to the service desk and assumes responsibilities for problem/change and incident management as key responsibilities for this critical position. The Operations Manager coordinates with other departments to ensure that current and new products can be supported. Provides a wide range of software and hardware diagnostic tools. Regularly performs audits to ensure processes and procedures are current and being adhered too by all team members. Responsible for the resolution of incidents, identifies the root cause of errors, and works with the team to prevent recurrence. Manages subordinates in order to meet schedules and resolve technical problems 24x7. Show less

  • Deputy Program Manager

    Nov 2017 - Jul 2019

  • Program Manager/Business Development Manager

    Sept 2016 - Nov 2017

  • Program Manager

    May 2015 - Sept 2016

  • Infrastructure Operations Manager

    Sept 2013 - May 2015
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  USCIS

  Jul 2021 - now

  Section Chief, Enterprise Technical Operations Center