Chris Bartels

Experience

• 

  Armada Kemperman

  Aug 1992 - Dec 1997

  IT Specialist

  Responsible for all software and hardware of the largest sign company in the Netherlands.

• 

  Pink Roccade

  Mar 1998 - Dec 2000

  IT Consultant

  Participated in the setup and maintenance of all Voice and Call Center applications (Interactive Voice Response, Automatic Speech Recognition, Text-To-Speech, SMS) at INGImplemented millennium measurements at the Dutch Government.

• 

  Postbank

  Jan 2001 - Apr 2007

  IT engineer

  Participated in the setup and maintenance of all Voice and Call Center applications (Interactive Voice Response, Automatic Speech Recognition, Text-To-Speech, SMS).Responsible for several technical IT projects for example AIX migration.

• 

  Ordina

  May 2007 - Apr 2011

  IT Consultant

  All IT implementations for the ING website and mobile applications.Successfully implemented VoIP solutions for the Dutch Government.Developed comprehensive Customer Experience strategies for multiple clients.

• 

  ING Nederland

  May 2011 - now

  Mentored and coached a team of 30 engineers across five countries (Netherlands, India, Philippines, Poland, Germany) in both hard and soft skills. Successfully delivered global ITSM, CMDB, GRC, PPM, and LCM services using ServiceNow and various discovery tools. Product Owner for the global ING ServiceNow Platform, responsible for ensuring robust ITSM functionality and seamless integration with business goals. Product Owner for the global ING ServiceNow Platform, responsible for ensuring robust ITSM functionality and seamless integration with business goals. Mentored and coached 20 engineers across four countries (Netherlands, India, Poland, Belgium) in both hard and soft skills to deliver of a global Continuous Delivery pipeline using Azure DevOps, GitLab, Jenkins, Sonar, Artifactory, and CA Release Automation (Nolio). Onboarded and trained multiple ING organizations worldwide. Established and managed global support services for operational maintenance (offshore) and L1 support (nearshore and offshore). Contributed to the setup and maintenance of the global Continuous Delivery as a Service (CDaaS) using GitLab, Jenkins, Sonar, Artifactory, and CA Release Automation (Nolio).Founded the Global Deployment Process. Onboarded and trained multiple ING organizations worldwide. Led all IT implementations for the ING website and mobile applications.Managed a team of 4 engineers, ensuring successful project delivery and optimal performance.

  • IT Chapter Lead (Engineering Manager)

    Nov 2020 - now

  • Global Product Manager ServiceNow Platform and ITSM

    May 2024 - Sept 2024

  • Global Product Manager ServiceNow Platform and ITSM

    Mar 2023 - Oct 2023

  • IT Chapter Lead Continuous Delivery (Engineering Manager)

    Nov 2018 - Oct 2020

  • DevOps engineer Continuous Delivery

    Mar 2012 - Oct 2018

  • Lead DevOps engineer Implementation Management

    May 2011 - Apr 2013