Dino K.R. McPherson

Experience

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  Software Testing Solutions

  Jan 2014 - May 2014

  Administration and Support Professional

  Web Maintenance & Data Management:-Spearheaded the maintenance and upkeep of the company website.-Proficiently managed data entry and pricing for a variety of line items.E-commerce Control:-Played a pivotal role as the E-commerce controller, overseeing the seamless booking of pickups and -deliveries for purchased products to ensure optimal customer satisfaction.Customer Service Excellence:-Excelled in receptionist duties, showcasing strong communication skills and a keen ability to address customer queries promptly and effectively.Email Communication Expertise:-Demonstrated proficiency in managing email communications, fostering smooth and efficient internal and external correspondence. Show less

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  Fidelity ADT

  May 2015 - Aug 2016

  Customer relations coordinator

  Maintain positive customer relationships: This is the core duty. You'll handle incoming calls, emails, and chat inquiries from Fidelity ADT customers regarding their security systems, accounts, and billing. This includes:-Providing information and resolving issues related to alarms, monitoring, equipment, upgrades, and service requests.-Addressing billing inquiries and concerns, including processing payments and managing account changes.-Handling customer complaints and resolving them effectively and professionally.-Escalating complex issues to team members or supervisors as needed.Promote customer satisfaction and loyalty: You'll actively work to build positive relationships with customers, ensuring their concerns are addressed and their needs are met. This may involve:-Proactively contacting customers to provide updates, information, or offers.-Gathering feedback and suggesting improvements to services and processes.-Promoting upselling and cross-selling opportunities for additional security products or services.Administrative tasks: You'll support the overall customer service operation through various administrative tasks, such as:-Updating customer records and maintaining accurate databases.-Generating reports and analyzing customer data.-Preparing internal documentation and presentations.-Collaborating with other departments, such as technical support and sales, to ensure seamless customer service. Show less

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  Vermont Sales (Pty) Ltd

  Oct 2016 - now

  -Supervise the fulfillment associate team to ensure partner standards are maintained.-Provide regular reports to management on team performance, operational metrics, and any issues or concerns.-Identify opportunities for process improvement and implement solutions to enhance team performance and efficiency.-Ensure all orders for online partners are processed on time and shipped within the required time.-Meet the SLA agreement with online partners and manage relationships with external and internal customers.-Provide customer service to online partners and book orders on the online portal when needed Show less

  • E-commerce Clerk

    Apr 2024 - now

  • Counter Clerk

    Oct 2016 - Apr 2024
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  A.F.M - Rabie Ridge

  Oct 2020 - Dec 2022

  Planning and organizing community service projectsProviding leadership training to youth members, including teaching conflict resolution skills, communication techniques, and teamwork skillsPlanning activities such as hiking trips, overnight camping trips, or community service projectsDeveloping and maintaining relationships with local businesses and community organizers who can provide support to the programTeaching classes in subjects such as health education, conflict resolution, leadership skills, peer interaction skills, and drug abuse preventionCoaching sports teams, such as soccer, baseball, or basketball teamsCoordinating with other community organizations to arrange events such as fundraising activities or volunteer opportunities for youth membersOrganizing activities for youth members such as field trips, parties, and community projectsCommunicating regularly with parents about the activities their children participate in Show less

  • Church Deacon

    Aug 2022 - Dec 2022

  • Social Media Manager

    Oct 2020 - Dec 2022

  • Youth Leader

    Oct 2020 - Dec 2022
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  United Nations Youth Association UNYA South Africa

  Jan 2022 - now

  National Executive Committee member for UNYA South Africa serving in the capacity of National Director of Communications and Digital StrategyDuties include but are not limited to;Manage and supervise a team in day-to-day media management while also leading the process of strategic media planning/execution and serving as a resource for the teamTrain, motivate, grow and evaluate team-membersAnalyze relevant channels and outletsDevelop budgets and flowchartsRecommend tactical implementation and timingDay-to-day management of digital media plans including developing recommendations, execution details and budgetsLead and direct the development of client presentations from a media perspectiveResearch and implement new techniques and technologies that are relevant to clients’ media strategiesDraw insight from campaign resultsEnsure dialogue with client and internal team on informed strategic implicationsMaintain current knowledge of PR, marketing and industry best practices#unyasouthafrica #UNYA #DinoKR Show less

  • Director of Communications and Digital Strategy

    Jul 2022 - now

  • Social Media Assistant

    Jan 2022 - Jul 2022
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  Ambivert Media

  May 2022 - now

  Chief Executive Officer (Owner)

  Providing Digital media solutions to local and international organizations