Beata Schmögner

Experience

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  National Centre for Informatics

  Jan 1994 - Jan 1995

  Programmer

  • Analysing and programming of the information system for insurance company

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  AXA a.s.

  Jan 1995 - Jan 2000

  Software Testing and Head of Documentation Department

  • Software testing• Writing, updating and issuing of the Banking Information System Manuals provided to customers• Analysis, improvement and implementation of Business Processes Flows. I’ve been author of the several methodical instructions concerning the Work Processes and I was in charge of the implementing new processes• People management of testing team

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  Nortel Networks

  Sept 2000 - Mar 2003

  Quality Manager CEE

  • Communication and daily contact with the customers and subcontractors regarding to the quality issues• Preparation of Nortel Networks Slovakia (NNSK) to obtain the ISO9001:2000/TL9000 Certificate and following QMS implementation and maintenance; NNSK has passed the Initial Quality Audit by the British Standard Institute successfully in December 2002• Design, Implementation and Adaptation of the Quality Management Plans to NN Projects• The design of Internal and External Audit Plans. Internal and External audits co-ordination, performance and evaluation• Reporting CEE Quality Issues to EMEA Quality Management• Management and evaluation of the CEE Partner Assessment Process• Management of project processes in conjunctions with local laws• Installation and Commissioning (I&C), Acceptance Process; Repair and Return, R&R Process Show less

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  TOPOS a.s.

  Jan 2003 - Jan 2004

  Quality Manager

  • Coordination and maintenance of core business processes and quality management system in order to the standards ISO 9001:2000 and VDA 6.1 using FMEA, PPAP, APQP processes• Implementation and using of the statistical methods• Cooperation with the external bodies regarding to the quality system issues• Reporting, maintenance of quality issues, communication toward clients• Corrective Actions and Continual Improvement• People management of factory quality team

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  CELESTICA s.r.o.

  Jan 2004 - Jan 2005

  Business Unit Quality Manager

  • Customer Relationship Maintenance• Participation in Contract Process – service excellence point of view• Supplier Management• External Audits, Internal Audits, Customer Audits• Reporting of Quality issues to the customer and CLS Management• People management and development of Quality Team• Regular Internal/External Communication of the Achieved Results• Internal Process Improvement, FMEA, Six Sigma, Lean Manufacturing, Problem Solving• ISO9001:2000, ISO14 001, ESD – Maintenance• Regular Internal/External Communication of the Achieved Results on CLS Global Level Show less

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  C&F Manufacturing

  Jan 2005 - Jan 2006

  Quality Manager

  • Implementation, coordination and maintenance of quality management system in order to the standard ISO 9001:2000• To ensure a maintenance and improvement of quality management processes• Implementation and using of the statistical methods• External Audits, Internal Audits, Customer Audits• Regular Internal/External Communication of the Achieved Results• Supplier Management• People management of factory quality team

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  Hewlett-Packard

  Jun 2006 - Jun 2012

  • EAO ISO 20000 Certification Project – ITO EAO Slovakia successfully certified on December 2010• Internal and external EAO Audit Program - planning and executing – Process/Operational Audits• Operational Excellence – Governance of monthly BSC Reviews and tracking Action Items per EAO regions• Process standardization across EAO Sites – standardization of EAO Global Business Processes• Tracking/monitoring of process performance with the goal to ensure and improve process efficiency• Account Satisfaction Survey – Governance of survey across EAO R egions. Result analysis and communication• Service Improvement Process – Tracking and driving of Service Improvements Plans across EAO Show less • Monitor the local BMS and maintain certification• Review customer satisfaction information and initiate appropriate actions, tracking and reporting• Establish an active meaningful improvement process within the Business Management System that is responsive to the needs and expectations of the customer• Interface with TCE & Quality EMEA on a regular basis• Identify local best practices for promotion in EMEA and support adoption of best practices from other subsidiaries• Support Quality and Improvement initiatives within the local organization• Regular management review of quality and customer satisfaction data• Facilitate Management involvement• Process Audits of HP authorized Partners; following HP policies and processes Show less

  • ITO EAO Quality Manager

    May 2007 - Jun 2012

  • TCE&Quality Manager - Slovakia

    Jun 2006 - May 2007
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  Orange Business Services

  Sept 2012 - Jul 2016

  Customer Satisfaction Program Manager

  Define, Implement and Manage International Customer Satisfaction ProgramDeliver analysis and recommendation to take improvement actionsDeliver and fulfill KPis as Customer Loyalty Index etc.Manage workload within teamLiase with other teams within the organizationsuch a Sales, Marketing etc.Select, Manage and Maintaine strong relationship with suppliers and service providers