Nawaz Muhammad

Experience

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  HABIB RAFIQUE INTERNATIONAL

  Jan 2004 - Aug 2006

  System & Network Engineer

  73 Street # 3 H-9/3, ISLAMABAD, PAKISTANNetwork AdministratorDeveloped a complete LAN Client/Server based Network with different data access level privilegesInstalling, supporting and maintaining new server hardware and software infrastructureInstallation, configuration & Troubleshooting of CISCO router 7200 & 1200 VXR (BRAS) (Broadband Remote Access Server) , 2800x series and 1700x seriesExcellent TCP/IP Routing & Switching.Client end ADSL/HDSL/DSL modem/router installation, configuration and Troubleshooting.ATM switch, 4550 catalyst switch, 3550 & 2900 switch installation, configuration & Troubleshooting.DSALM ALCATEL, Para dyne & lucent installation & configuration.Basic and detail Installation & configuration of DSLAM through HYPER TERMINAL access like IOS, Management card, ADLT & SMLT cards configuration.POTS, MDF, E1, E2, E3 and ISDN lines installation, pin and pair configuration & Troubleshooting.Management of more than 4000 clients with the help of 25-30 customer support staff. Show less

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  Good News Dundee

  Mar 2008 - Aug 2010

  System Support Analyst

  Technical duties and responsibilitiesProvide 2nd line technical support to customers and Remotely diagnose customer issuesOwn and progress tickets that matches own technical capabilityInterpret correspondence between TPM / Vendors and customers and take technical responsibilityProvide knowledge transfer to other engineersIncident manages ALL support cases (including post sales).Drive SLA complianceProvide incident and problem managementUpdate case management system to ensure fault resolution audit trailProvide regular feedback to customers, third party maintainers and vendorsImplemented Backup & Recovery Strategy Planning and implementing future IT developments and undertaking project work.Developed system documentation & helped screens.Suggesting and providing solutions to business and management problems Ensuring the most cost-effective and efficient use of serversProviding training and technical support for users with varying levels of IT knowledge and competence Show less

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  Baker Hughes Ltd

  Sept 2010 - Feb 2011

  IT Analyst

  Supporting Windows Vista, XP, 2003/2008 serverSupporting Microsoft Office 2003/2007 - Support of Blackberries PDA's, iPhones, HP Compaq desktops/laptops and Multi-functional Print devices VPN and Active Directory support/knowledge - Supporting bespoke customer applicationsSupport and installation of windows XP/7 & Radia server.Inventory Management of IT store for Spare, decommissioning of Desktops/LaptopsProvide Video conferencing solutions.

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  KPN Corporate Market

  Feb 2011 - Mar 2012

  2nd Line support Engineer

  Part of Roll-Over team from windows XP to Windows 7 Deployment.Supporting Windows XP, 7, 2003/2008 server as well as Cisco Call Manger.Provision of desktop support in an enterprise environment Building, configuring, upgrading and imaging desktops and laptops Supporting remote users Working with call logging tools to track and maintain call status Troubleshooting and maintenance of desktops, laptops and printers Installing and configuring software applicationsAdministration of Microsoft Active Directory accounts and groups IT equipment moves and setup as well as Asset and license tracking Supporting Microsoft Office 2003/2007 - Support of Blackberries PDA's, iPhones, HP Compaq desktops/laptops and Multi-functional Print devices VPN and Active Directory support/knowledge - Supporting bespoke customer applicationsInventory Management of IT store for Spare, decommissioning of Desktops/LaptopsProvide Video conferencing solutions & Implemented Backup & Recovery Strategy Providing training and technical support for users with varying levels of IT knowledge and competence Show less

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  Subsea 7

  Mar 2012 - Feb 2016

  Vessel IT Coordinator / Engineer

  Providing IT infrastructure services & support to the Subsea 7 Fleet.Supervising all IT support and operations carried out by the Vessel IT team.Coordinating and end to end incident managementEfficiently & effectively managing the Vessel IT services and escalate as appropriateCoordinating all planned project deployment globally Acting as an interface with the deployment Project Managers with regard to deployment to ensure transition to support documentation are completed to standards and on timeManaging software licensesInterfacing with vendors for the delivery of IT servicesAdhering to the Company change management process in the communication and coordination of changes that impact any Company production computing systemsWorking with the department system integration lead to ensure technical conformity and compliance with current technical standards and proceduresLiaising with customers to establish requirements, coordinate work and provide supportWeekly updates and reporting to management on team’s activitiesBuild IT infrastructure for Tech Refresh Or new Vessels. Microsoft server 2003, 2008 R2, EVA & 3 PAR storage solutions. UPS & ERM installations. Router & Switch configuration & Installation.Installation, configuration and maintenance of Cisco switches (3600, 3750, 3850), Routers (2921, 2951, 7200, 800), Firewall (515PIX, 5515, 5540). Show less

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  Hexaware Technologies

  Mar 2016 - now

  IT Engineer