Santosh Tyagi

Experience

• 

  Barclays Partner Finance

  Nov 2018 - Feb 2019

  Process Advisor

  • Understand the needs of the customers & service their needs effectively & efficiently• Managing customer queries and providing solutions • Working well in the capacity of the business, keeping in mind the risks involved and catering the clients.

• 

  Adhipa associates

  Jun 2019 - Jun 2022

  Customer Relations Manager

  • Build and maintain relationships with the entire customer base assigned• Responsible for Customer Satisfaction and high service quality standards• Co-ordinating with the internal partners and office teams for the process improvement• Ensure constant engagement with customers during the life cycle

• 

  Freelance

  Aug 2019 - now

  Personal Fitness Trainer

  - As a Certified Personal Fitness Trainer, my aim is to help all my clients achieve their fitness goals.- Helping in weight loss/gain, strength training. - Advice on training, exercise form, and nutrition. - Understanding what the goals are and then mapping the journey towards it. - Making sure every client gets the best out of my years of experience in fitness and an in-depth knowledge about it.

• 

  ISA Global

  Jun 2022 - Nov 2022

  Sales And Marketing Specialist
• 

  Expedia Group

  Nov 2022 - now

  - Responsible for handling the top tier customers that route through multiple channels. - Helping new hires in their one-month transitioning phase. - Supporting them in their nesting period with domain knowledge and right guidance. - Briefing the batches on the importance of communication and soft skills to ensure a seamless experience for the premium travellers while assisting them with their queries. - Research, analyze and resolve traveler issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions. Show less

  • Lead

    Sept 2023 - now

  • Associate

    Nov 2022 - Sept 2023