Nihat Hüseynov

Experience

• 

  QSS Analytics

  May 2020 - Jul 2020

  Mentoring in PES Training (Power BI, Excel and SQL). Preparing, checking and greading of task and tests for trainees.

  • Social Media Marketing Intern

    May 2020 - Jul 2020

  • Data Analyst Intern

    Feb 2020 - Jul 2020

  • Training Mentor

    May 2020 - Jun 2020
• 

  Yelo Bank

  Jul 2022 - Aug 2022

  Summer Intern
• 

  Ferrum Capital

  Sept 2022 - Apr 2023

  - Research in new marketing strategies and design ideas- Poster creation of growlab.vs and kalee.app pages- SEO (working with GTM, Google Ads, Clever Gizmos, Analytics, and other tools)- Managing new team members by assigning and checking their tasks and research - Researching agile/lean methodologies, and different websites that useful for startups- Designing posters and finding new ideas

  • Junior Graphic Designer at New Product Creation and Development Department

    Jan 2023 - Apr 2023

  • Intern at New Product Creation and Development Department

    Sept 2022 - Jan 2023
• 

  Total Auto Finance

  May 2023 - Feb 2024

  Customer Relations Manager

  - Offering customers accurate products according to their credit score and portfolio history.- Searching and creating new methods to assist customers during the recession period in the USA.- Solving customers' problems related to monetary terms through DealeCenter.

• 

  Foundever

  May 2024 - now

  Customer Service Specialist

  - Providing customer service for software, hardware, and financial services.- Assist customers via phone by offering solutions to their queries and transferring them to relevant departments when necessary.- Deliver exceptional service and maintain high customer satisfaction while meeting KPIs.- Utilise strong communication skills to troubleshoot and resolve customer issues effectively.