Experience

• 

  Real time english school

  Jan 2002 - Dec 2002

  English language teacher

  for students from 12 - 60 years based on school methodology. As such, responsible for entity activities coordination, ensure learning quality overcome the expectations.

• 

  Ibm

  Dec 2003 - now

  Transformation projects mainly in the banking and financial sector, achieving growth withmentoring, coaching and team facilitation. Direct support to squads with result in meters: waiting time, number of deployments and quality. Transformations focusing on culture and how to manage the current scenario and progress towards the business vision - keeping it competitive - through the use of growth mindset, change management, Lean, Kanban, Garage, Scrum, Agile frameworks scaled as SAFe and Nexus. Show less IBM Business Integration & TransformationTransition Project Manager, PMP®, ITIL®, - GlobalExperience in projects for Transition and/or Transformation on client IT Infrastructure technical solutions or overall Outsourcing business implementation.Built based on overcome challenges and results achieved, resilient characteristics and able to contribute working with different combinations of methodologies, which better fit stakeholder expectations, business environments and enterprise strategy: Agile, ITIL, PM, Design Thinking, Lean, Six Sigma, IBM Worldwide Project management framework. In:(2016) Success stories with 5 clients whose projects were not meeting the objectives, transitions over schedule and budget overspent. By bring all the team together and working in Agile approach, IT environments were ServBuilt in place and turn available to clients. Recognized by having client satisfaction turned to a positive position and contribute to new business with our enterprise.(2015) Implementation of SNOW application to support current IBM Software Asset Management services, replacing AUTOMATOS scan agent used, in one of the biggest Brazilian Insurance company. Scope of 6.3k assets distributed in approx. 143 locations, including office facilities, branch offices, client services centers, business offices, Automotive mechanical installations, all over the country. Based on solid partnership with contracted 3rd party application provider (procurement management part of) and IBM SW distribution teams, client has for several times demonstrated his overachieved satisfaction by having deployment and uninstall of previous application in three months. His main feedback: “This was the best project ever in IBM history with us - I wish all were the same.” Show less (2015) Internal annual re-inventory exercise on all GAM Brazil managed assets. Scope of 4.2k assets - relates to US $ 69M in Gross Asset and US $ 15.5 Net Business Value - distributed in approx. 21 a, including client Datacenters and buildings and IBM sites (with around 15-20 floors). By creating a warn and collaborative supportive network between all Accounts stakeholders, it was key to assist during investigation to locate machines that by X reasons, were moved not following ITIL processes in place and having the project achievements in target and overall objectives.(2015) IBM Asset Management Services implementation on one of the major global Steel Company. Scope approx. of 50k assets distributed in 193 locations, including steel plants for different products, branch offices, Logistics centers, business offices, stores.Client expectations reached by transferring the related activities to IBM execution but going over by tactically demonstrating the expertise of our personnel to the appropriate stakeholders in different communication ways, which built a solid Trust relationship with focus on how to Transform the client (his desire). By stimulating as many as possible brainstorm sessions using Design Thinking and Lean/Six Sigma methods, identified 20-25 opportunities for process improvements and 01-03 new Sales Opportunities, which shared with Client teams for follow on.(2014) Re-inventory project on large Brazilian Airlines company recent acquired by Latin America Travel and Transportation org. Scope of 35k assets distributed in approx. 75 locations, including airports facilities, branch offices, MRO sites, travel agencies all over the country. Contracted 3rd party technicians (procurement management part of) were in front of the users, collaboratively to anticipate issues and work with IBM support lines to avoid tickets be opened and also, a contributor for all company transition/transformation that were occurring with the new culture. Show less Brazil management staffWorked as volunteer on DB2 on Campus program, handled in IBM Toronto Lab, Canada. This program is part of University Relationship organization that has the objective to disseminate the usage of DB2 software in the educational institutions, to grow the workforce in this technology. Main role was to assist Raul Chong on the program management supervising metrics, activities and other ambassadors. Main achievement was to organize and assist Raul's tour in Brazil in 3Q/2007 in which many universities were visited and hundreds of students presented to DB2.Brazil innovatorAs volunteer, joined the Board of Improvements team. This team was formed by ACC volunteers, that have considerable knowledge in Systems like BRIO, Excel, Approach, etc that could be used to automate manual procedures, turning processes more efficient.. Show less

  • Business Transformation Consultant - Strategy & Operating Model (New Ways of Working)

    Apr 2024 - now

  • Business Transformation Consultant - AWS Migration Acceleration Program (MAP) facilitator

    Jan 2023 - May 2024

  • Business Transformation Consultant - SRE practices

    Mar 2022 - Apr 2024

  • Business Transformation Consultant - App modernization

    May 2023 - Mar 2024

  • Business Transformation Consultant - Strategy & Operating Model (Business Agility Consultant)

    Jan 2019 - Mar 2022

  • Agile Transformation Lead - Organization Design

    Jan 2017 - Dec 2019

  • Agile Transformation Coach - Metrics Framework

    Dec 2018 - Mar 2019

  • Global Asset Management - Transition Project Manager, PMP®, ITIL®

    Feb 2015 - Dec 2016

  • IBM Global Asset Management, Transition Project Manager, PMP®, ITIL®

    Feb 2014 - Feb 2015

  • Global SME

    Jan 2013 - Jan 2014

  • Interated Supply Chain - Fulfillment manager

    Jul 2011 - Jan 2013

  • Americas Services Project leader

    Aug 2010 - Jul 2011

  • Latin America (All Geos) Services Brand focal

    Jan 2010 - Aug 2010

  • Functional department Team Leader

    Mar 2008 - Dec 2009

  • US AR Brand Focal & Business Operations Manager Staff

    Jan 2007 - Mar 2008

  • Brazil management staff

    Jan 2007 - Jan 2008

  • Canada Dispute Resolution Owner

    Jan 2006 - Jul 2007

  • Canada Maintenance Contract Analyst

    Jun 2004 - Jan 2006

  • CAD Hardware Billing Quality Customer Support Rep

    Dec 2003 - Jun 2004