Experience

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  Ibm

  Jan 2006 - Jan 2010

  Team lead & systems engineer

  Translated business requirements into technical solutions while leading over 20 staff members in operations to improve products and support customers. Upheld company goals by comprehending consumers’ needs and formulating effective plans for client satisfaction and best-in-class quality. Supervised engineering team performance, driving performance and efforts.Key Accomplishments:• Developed frameworks and strategies to ease sales and distribution accounts for U.S. clients, which included inventory management, order, billing, shipping, electronic data interchange (EDI), and regular invoicing. • Significantly improved user experience and product delivery by evaluating deficiencies and implementing better approaches.• Achieved top 1% high retention rates across all organization. Show less

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  Ibm canada limited

  Jan 2010 - Jan 2012

  Subject matter expert (sme) & sap consultant

  Provided knowledge and expertise in business and technical areas, comprehending enterprise requirements and customers’ demands to support decision-making and growth. Oversaw day-to-day operations, ensuring sales and distribution transactions met specific deadlines and conditions. Key Accomplishments:• Evaluated and determined potential risks and new development requests, proposing up-to-date solutions to resolve emergent problems and enhance distribution network.• Led and supervised worldwide technical consultants from China, Mexico, and India, improving global business services (GBS) operations, governance, and productivity, and transforming procurements, IT, and other service levels. Show less

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  The kraft heinz company

  Mar 2013 - Aug 2018

  Head of it & business relationship manager

  Contribute to transformation and strengthening of process management systems and IT security architecture across several countries. Analyze business needs and market trends, employing current technologies and platforms for business forecasting and planning and inventory optimization. Manage a budget surpassing $2.5M, saving 10% by negotiating with vendors, complying with timelines and plans, and working together with team leads. Coordinate SAP Supplier Relationship Management (SRM) applications for RIMEA territories, closely collaborating with regional IT and Group Leads and Chief Experience Officers (CXOs). Leverage sales and distribution teams to utilize business intelligence (BI) tools for data analysis and reporting, facilitating delivery of day-to-day sales results to management leadership.Key Accomplishments:• Direct and leverage implementation of enterprise resource planning (ERP) structure for Nigeria, Pakistan, Turkey, and Sub-Saharan regions; integrated Nielsen market research data into Oracle & SAP ERPs to confirm performance metrics and determine targets concerning management by objectives (MBOs). • Facilitate customer order processing within e-commerce site by establishing a brand-new, user-friendly portal that transfers consumers to affiliates and product co-packers, a cost-efficient solution for Demand and Supply Planning Teams (Supply Chain Management unit). • Implemented zero-based budgeting across MEA region, coordinating functions and delivering relevant Oracle HFM tool and training.• Defined strategic IT roadmap, aligning short- and long-term business trends and needs with projected strategies. • Praised for accomplishing consecutive enterprise resource planning (SAP, Salesforce & Oracle ERPs) implementation projects and turnaround IT quality, addressing critical issues and reducing audit risks in just a year; achieved management by objectives (MBO) for five years in a row. Show less

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  Td

  Nov 2018 - Dec 2019

  It delivery & technology application owner

  Managing a team of IT professionals as they drive planning and delivery of functions or services within segment CIO groups and across Infrastructure. Facilitated and developed technology forecasts and total cost estimates and deliverables for business leaders and internal partners. Expertise and strength in providing strategic counsel.

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  Scotiabank

  Dec 2019 - now

  Agile lab lead, commercial banking technology