Experience

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  Next ltd

  Sept 2012 - Dec 2012

  Sales assistant

  To work as part of the sales team in order to provide excellent customer service through:-Identifying customer needs and responding to them efficiently by providing an added service beyond the standard requirement-Keeping up-to-date and providing customers with relevant product knowledge contributing to salesasking appropriate questions to establish the customer’s needs, confidently explaining features and benefits to customers-Replenishing stock and maintaining high standards of merchandising and housekeepingmaintaining and demonstrating security, Health and Safety awareness at all timesTo work as part of the sales team to achieve personal and store objectives through:-Supporting and helping colleagues, as and when required-Carrying out reasonable additional duties, as and when required e.g. stockroom cover, acting as a training sponsor-Showing a genuine interest in other people and willingness to help-Having the ability and willingness to acquire job knowledge through self development and by learning from others-Demonstrating flexibility in order to meet store needs and key events such as Christmas, sales, bank holidays and stock-take To communicate effectively with line management on a daily basis to ensure:-Adherence to all Company policies and procedures e.g. till operation, timekeeping, absence reporting procedures etc-Awareness of, and actively supporting, Health and Safety policies and procedures, ensuring that standards are adhered to and maintained at all times-Comprehension of the needs and requirements of customers, colleagues and managers Show less

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  University of manchester

  Oct 2013 - Jul 2016

  Student ambassador

  · Managed groups of 8 students and facilitated them in enquiry based learning tasks· Advised students on their UCAS personal statements· Conducted tours of the campus, highlighting the facilities and the benefits of studying at the University of Manchester· Presented key information to students at university events· Answered course queries from students and parents

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  Ibm

  Apr 2014 - Apr 2014

  Consultancy intern
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  Cms payments intelligence

  Sept 2014 - Sept 2014

  Marketing intern

  · Created promotional e-mails using Dotmailer· Organised and updated mailing lists using Salesforce· Researched companies to create sales information packs for use by the sales team at meetings· Analysed the social media of similar firms to advise on how the company could improve in this area· Proofread promotional materials and the company website· Used Replicon to organise employee’s timesheets and expenses· Learnt how to use Google AdWords and Google Analytics Show less

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  Pearson

  May 2016 - Jul 2017

  Graduate marker

  - Responsible for the marking of A Level Business Studies examinations- Completing set allocation by specific milestones- Adhering to a set mark scheme- Marking work consistently and accurately so that standardisation across all papers is maintained

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  Sovereign housing association

  Aug 2016 - Jun 2017

  Help to buy assistant

  - Administered the government Help to Buy equity loan scheme- Liaised with purchasers to guide them through the process of buying a property under the scheme- Accurately maintained system records, spreadsheets and the Homes and Communities Agency's Investment Management System (IMS)- Requested funds on behalf of small developers on IMS- Carried out detailed affordability assessments- Ensured all KPIs were met or exceeded- Created guides and a FAQ to assist the team and new members with queries Show less

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  Nhs blood and transplant

  Sept 2021 - now

  Learning systems operational manager