Experience

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  Css corp

  Mar 2014 - Dec 2015

  Application engineer

   Supported customer with internet connectivity issues and telephone line issues. Arrange for a technician appointment and co-ordinate with them to resolve telephone line issues Worked with customer by taking remote access to their computer in resolving email client issues Research complicated cases without prompting to provide more comprehensive service to customers Raising and assigning tickets respected to the issue being reported by the users. Knowledge in working with tools like Active Directory, Remedy, and Cisco VPN Client. Has took remote desktop of the users and fixed issues with Browsers, Outlook, User applications, etc. Show less

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  Scio health analytics®

  Jan 2016 - Dec 2017

  Senior analyst

   Worked along site for a US medical insurance company called “ Humana Inc. “ Examining the allocated files on a daily basis and analysing the case study of an incident. Working with In-house attorneys, Insurance companies and Hospitals. Writing mails, retrieving VM and letter to the concerned offices to identify the case history on at faultparties and liable parties. Identifying and analysing the medical data’s to provide a detailed description of the loss, the cause or the causes of loss and understanding the types of claims. Preparing appropriate claims reports accordingly and sending it to validate for the insurer and to the insured based on the coverage. Claim reimbursement process. Understanding the facts and definition for a cause and valuing its policy according to the criteria. Show less

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  24/7 leads solutions pvt. ltd.

  Mar 2017 - Jan 2018

  Sales team lead

   Sourcing new lead opportunities through inbound lead follow up and outbound cold calls and emails. Understanding customer needs and requirements and educating them to save on their utility bills. Nurturing qualified leads for further development and transfer to on site campaigns Analysing the age of the property, house type and fixing appointments for the onsite inspection. Awarded for “Revenue Impacted - Pipeline”. Mentored new members in the team and helped them scale with a very less learning curve. Handling escalation calls and resolving customer queries and feedbacks. As a senior, motivates team members to meet & exceed unit targets on Operational, service and salesmetrics Handling senior level escalations and transferring prospect leads to onsite campaigns according torequirements. Show less

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  Casagrand builder private limited

  Mar 2018 - Jul 2022

  Assistant manager

  Key contributor in “Project Catch Up Post-Covid” and helped to bring closure worth 140 Crores.Maintained informative customer database and handled 4 major regions all over south India including NRI.Perform sales forecasting through SAP, CRM, sales planning, opportunity pipeline, sales commission, and quoting.Understanding client requirements and furnishing information about the products and services.Worked extensively with various databases to create customized reports (Financial and operating expense reports).Managed teams and handled business operation activities.Planning of clients meeting, team meetings, vendor meetings, training, etc.Provided contract administration support including invoicing, gross margin, and net profit analysis. Show less