Experience

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  Avineon india pvt., ltd.

  May 2013 - Dec 2013

  Technical support engineer

  1.Take ownership of customer issues reported and see problems through to resolution2.Research, diagnose, troubleshoot and identify solutions to resolve customer issues3.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams4.Provide prompt and accurate feedback to customers5.Ensure proper recording and closure of all issues6.Prepare accurate and timely reports7.Document knowledge in the form of knowledge base tech notes and articles. Show less

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  Actis technologies private limited

  Sept 2014 - Apr 2015

  Tech support

  1.Take ownership of customer issues reported and see problems through to resolution2.Research, diagnose, troubleshoot and identify solutions to resolve customer issues3.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams4.Provide prompt and accurate feedback to customers5.Ensure proper recording and closure of all issues6.Prepare accurate and timely reports7.Document knowledge in the form of knowledge base tech notes and articles. Show less

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  Tata business support services

  Apr 2015 - Sept 2015

  Technical support executive

  1.Take ownership of customer issues reported and see problems through to resolution2.Research, diagnose, troubleshoot and identify solutions to resolve customer issues3.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams4.Provide prompt and accurate feedback to customers5.Ensure proper recording and closure of all issues6.Prepare accurate and timely reports7.Document knowledge in the form of knowledge base tech notes and articles. Show less

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  Securtex me-fzco dubai

  Oct 2015 - Jun 2016

  Technical engineer

  1.Take ownership of customer issues reported and see problems through to resolution2.Research, diagnose, troubleshoot and identify solutions to resolve customer issues3.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams4.Provide prompt and accurate feedback to customers5.Ensure proper recording and closure of all issues6.Prepare accurate and timely reports7.Document knowledge in the form of knowledge base tech notes and articles. Show less