
Ricardo Barros
National Customer Services Manager

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About me
Co-Founder at SGP+
Education

Universidade Federal da Paraíba
1976 - 1980Engenharia Eletrônica Engenharia de Sistemas
Universidade Federal de Pernambuco
1981 - 1982Pos grad Biomedical Engineering
Experience

Philips
Jan 1992 - Jan 1996National Customer Services ManagerResponsible for the Business Unit of post-sales services in business communications systems, with an organization of 130 Engineers and technicians distributed in nine field service branches over Brazil, providing services of Installation & Commissioning, Training Center, National Technical Support Center, Remote Support Center and Hardware Support Warehouse.In this positin achieved over 35% reduction in support call time (SLA), and over 40% economy in direct resources by designing and implementing a number of optimized processes pioneering in this area of activity at that time, the use of crew mobile communications, remote access and technical support. Show less

Nortel Networks
Jan 1997 - Jan 2004Sr. Project ManagerProject Manager 1997..1999 >>Projects BSE & BCP (TDMA) - Project Scope was a Turnkey to deploy a complete TDMA mobile network over 6 states of Brazil Northeast, Network dimensioning and design, site acquisitions, Licensings, Civil Works, Equipment supply, commissioning, regulatory complying, handover operations and optimizations. Fist assignment was to work side with Expat Sr. Project Manager to be the local replacement.Sr. Project Manager 2000...2002 >>Projects BSE & BCP (TDMA) - Continuation of deployment of network growth and acting as Customer Services Account Manager for the entire BSE & BCP account (Bellsouth/Safra/..) in the regions northeast and southeast of Brazil, being main focal point interface between Nortel Networks and Engineering/Operations Areas of opetator for expansions and services support.Sr. Project Manager 2002...2004 >>Projects VIVO (CDMA); AT&T and oters (optical), Deployment of a CDMA network (core, access and transmission) for mobile operator VIVO (Telefonica) in the state of Espirito Santo Brazil; Followup of some other ongoing optical networks project deployments. Show less

Alcatel-Lucent
Jan 2004 - Jan 2007Jan..Mar: Movistar Backbone Program>> ALU WTD Cala - Venezuela, Ecuador, Chile, Uruguay (Transmission Networks) - Responsible for Program Plan and coordination support as deputy program manager and project management mentoring to regional project managers. The program was comprised of the supply of equipment (PDH and SDH digital Radios and Spares) and services (Engineering, Installation, Activation, Training and Technical Support), for the Telefónica Moviles operators in Venezuela, Ecuador, Perú, Chile and Uruguay.Jun..Jul: Project Wi-MaxTelmex-Chile >> ALU Chile - Project Management Support to Project Director and implementation of best practices processes and Mentoring of local project manager and project team.Aug..Dec: Projects Telcel and Telmex >> ALU Mexico - Project Management Support to Project Director implementation and training of best practices processes and Mentoring of local project managers and project teams. Show less Regional Project Manager 2004...2006 >> Project Claro (GSM) - Responsible for Turnkey deployment of GSM mobile access network for the Mobile Operator Claro (Telmex) in a geograpy of 636 thousands KM² covering 6 states in the northeast of Brazil with populatioin of serving a 33 Milion. Project involved Site Acquisitions, Civil Works, Licences, Regulations, RF network design and plan, TX network design and plan, Equipment Supply, Installation and commissioning, handover operations, Quality monitoring and optimization. Management involved leading a Team of coordinators for a total deployment team of over 200 people of employees and subcontractors, controling budget and timely rollout. Also management of stakeholder espectations at Sr. level with customer and Alcatel through status meetings, periodic reports, networking and informal relationships. Deputy Program Manager 2006 - Project Movistar Latin America (TX) - Assigned to LATAM team for international assignments. Show less
International Project Management Consultant
Jan 2006 - Jan 2007Regional Project Manager
Jan 2004 - Jan 2006

VIVO
Jan 2008 - Feb 2013Project ManagerProject: Network Startup at Brazil's Northeast (GSM & UMTS)This work involved among other things, managing the planning, execution and control, integrating internal and contracted teams of the project to deploy an entire GSM/UMTS mobile network from zero in a region of 636 thousands KM² covering 6 states in the northeast of Brazil and serving a 33 Milion population in a record time of 10 months form Kickoff to Comercial launch and a 4x network growth in the next 1 year. The work involved massive excel work over complex files to plan and control deployment of several different work packages since Radio Access and/or Microwave Transmission Site definition (ERBs/TX) passing to Real state acquisition, Regulatory licenses, Civil Works, Tower, Equipment Installation, commissioning, acceptance and network integration. Massive Communication activities from periodic reviews and roll-out meeting sessions to War room operation to assure contract scope and costs to meet agreed schedules with quality. At that time have developed a standard Roll-out spread sheet in Excel which was adopted countrywide to control project deployment in 9 regions and 28 states. It had around 20 linked work-packages, of thousands of network elements that could the be consistently consolidated centrally at national level in a database for advancement and performance measurements and control. Show less

PMI, Pernambuco, Brazil Chapter
Jan 2008 - Jan 2011President [Volunteer work]Volunteer work for the local Chapter of members of the Project Management Institute. The Chapter president activities involve oversight of all chapter activities according to the Chapter bylaws and be accountable for establishing the strategic direction for the Chapter and for ensuring that the Board collectively contributes to the achievement of that strategy, as well as the Chapter’s sustainability.

Simplifique Gerenciamento de Projetos
Jan 2010 - nowPartner & Sr. ConsultantPartner, Sr. Adviser and Mentor at SimplifiqueGP - SGP. Proposing, planning, Implementation of PM Governance and Strategic PMOs, Organizational Project Management Maturity Diagnoses and development, Process analysis, process development and process enhancement, PM Training and mentoring. Implemented Project Management Offices (PMOs), project governance and project tooling in public, private and third sector organizations, providing value and benefits to its stakeholders. Working in the following industries: Construction, Telecommunication, TV Network, ITC, Construction Management Companies and other customers whose revenues range from thousand to billions of dollars. Show less

Telefonica | Vivo
Mar 2013 - Nov 2013Gerente de Engenharia de Rede de Acesso NEResponsible for the regional Access Network Enginering Team plus a number of outsourced optimization Engineers to dimension and plan the mobile access network, evaluate its performance and achieve continuous optimization to ensure maximum service quality for over 1300 Earth Based Stations for 3 overlay technologies (GSM/UMTS/LTE) over the geography of 6 states of Brazilian Northeast.

PMI Pernambuco Brazil Chapter
Jan 2014 - Dec 2017Volunteer work as a Project management Institute member. The vice-president supports the Chairman of the board at the Local PMI Chapter, directing activities in accordance with Chapter bylaws, to provide value to the member community, to advocate and advance the Project Management Profession in the Region. Volunteer work as a PMI member. The Finance Director maintains and presents all financial records required for the local Chapter to operations in accordance with the chapter bylaws.
Vice Presidente [Volunteer work]
Jan 2016 - Dec 2017Finance Director [Volunteer work]
Jan 2014 - Dec 2015

LIVE - Laboratório de Inovação Veicular - CIn/UFPE/FCA
Oct 2015 - May 2018Sr. Project Manager - UFPE/Fiat Chrysler Automobiles Inovation ProgramManagement of Innovation R&D projects that resulted in 2 patents submitted. Planing and Control of Scope, Schedule, budget, risk, procurement management. Team management, mentoring and Quality assurance, Stakeholder and communications management. Product delivery and benefit realization.The Laboratório de Inovação Veicular - LIVE, belongs to the Centro de Informática of The Universidade Federal de Pernambuco, in a cooperation agreement between FCA (Fiat Chrysler Automobiles) and the Pernambuco State Federal University. LIVE was created to conduct innovation R&D projects for FCA future products and for other companies in the FCA supply chain.Project management tasks involves the creation and operation of PM governance and processes, with intensive use of MS-Project and Office suite (Excel, Word, Powerpoint) to implement a hybrid PM methodology based on PMI best practices. Show less

SGPAR
Aug 2018 - nowCo-FounderSomos uma empresa enxuta, focada em simplicidade e governança. Investimos em inovação e buscamos formas simples de trazer benefícios para nossos clientes e para o mercado.Nós fomos fundados em Recife, Brasil, em 2003 e fomos para o Canada em 2017 para explorar o mercado norte-americano.Temos trabalhado com clientes cujas receitas variam de mil a bilhões de dólares e tamanhos que variam de menos de 10 a mais de 1000 funcionários.Por mais de 15 anos temos implementando Escritórios de Gerenciamento de Projetos (PMOs), governança de projetos, consultoria de gestão de projetos e ferramentas para organizações públicas, privadas e do terceiro setor, entregando valor e benefícios para seus stakeholders.Nós desenvolvemos o SGP+AR como uma evolução do SGP+BIM com o objetivo de elevar as empresas ao seu próximo nível de produtividade, promovendo reduções de custos, proporcionando novas formas de gerar mais faturamento com serviços diferenciados e maior satisfação do cliente através de uma experiência inovadora e única.Nosso foco permanece o mesmo desde o nosso primeiro dia: fornecer controle e gerenciamento máximos para o seu trabalho, bem na palma da sua mão, para que possa identificar e resolver problemas antes que eles aconteçam, evitando excessos de custos indesejados não detectados e atrasos no trabalho. Show less

Academia Visão 4.0
Aug 2018 - nowCo-FounderApresentação da Academia Visão 4.0A Academia Visão 4.0, nasceu da reunião de amigos experientes, com longas carreiras executivas e empreendedoras, nas mais diversas indústrias do mercado.Dessa união nasceu um grupo de trabalho com a ideia de criar esse canal educacional focado em fornecer e compartilhar conteúdos nas áreas de Gestão de Projetos, Gestão Operacional e Empreendedorismo, que permeia de forma geral, todas os conceitos, técnicas, artefatos e ferramentas de gestão de negócios.Somos curiosos que amam aprender, ensinar e trabalhar na geração de valor através da educação e consultoria, atuando na troca de ideias e conhecimentos em temas como gestão, tecnologia, filosofia e inovação.Além de nossa própria experiência, adotamos como nosso guia de referência, o triângulo de talentos e formação contínua do Instituto de Gerenciamento de Projetos (PMI), que abrange as seguintes áreas de conhecimentos, além dos aspectos tecnológicos e digitais que permeiam as áreas:• Aspetos técnicos do gerenciamento;• Aspectos estratégicos e de negócios;• Aspectos de liderança;Nossos conteúdos deverão ser pautados nessa base de conhecimento. Show less

Telefonica
Dec 2021 - nowConsultor
Licenses & Certifications
- View certificate

Lean Foundations
LinkedInJun 2018 
PMP - PROJECT MANAGEMENT PROFESSIONAL
Project Management InstituteAug 2005- View certificate

Introducing the PMBOK® Guide—Seventh Edition
LinkedInFeb 2021 
Project Management Institute Leadership Master Class 2012
Project Management InstituteOct 2012
Volunteer Experience
Volunteer, Officer & Counselor
Issued by Project Management Institute on Mar 2005
Associated with Ricardo BarrosCommunity Liaison Officer
Issued by Project Management Institute Educational Foundation (PMIEF) on Oct 2012
Associated with Ricardo Barros
Languages
- enEnglish
- poPortuguese
- spSpanish
- frFrench
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