Ali Mehdi Rizvi

Experience

• 

  Accenture

  Dec 2014 - Jul 2022

   Solving Server Side Backup Issue:• Assess backup team to solve the backup issues• Pushing backup Agents to the systems• Monitor Backups Monitoring production environment servers using SCOM Server health monitoring Preparation of server availability reports Implementation of requests as per client requirements Use of the ITIL process to perform changes Solving Incidents and Problem tickets and completion of Change Requests Printers:• Installation and deletion of printers• Creation of Print Queues • Troubleshooting Printer Issues Patch management of windows servers Deployment of patches remotely using WSUS. Manual patch installation on application servers and following the reboot procedures. In addition, learnt and have experience on Websence Security Tool which is used for organization to manage Web accesses NPS Solutions Others:• Server Blue Screen Issues• Hardware and Vendor Management• Server Performance Issues• Build of New Physical Server through DRAC• IP configuration, Gateway, etc. Show less

  • Server Support Analyst

    Jun 2020 - Jul 2022

  • Server Support Associate

    Feb 2017 - Jun 2020

  • Desktop Support Engineer

    Dec 2014 - Jan 2017
• 

  Tech Mahindra

  Jun 2022 - Jan 2023

  Technical Lead

  Troubleshooting in a Windows environment - Event log analysis, installation and administration of Windows Server including user setup and defining roles, performance tuning, backup and restore, security monitoring, registry etc.Implementation of changes to the production environment as specified by user and/or management.Serve as a technical lead for Windows to optimize application delivery on thenetwork by working with application and systems teams.Performing Change planning review, Technical approval for CR and ensure to get CR implemented as per the define ITIL process.Performing proactive & reactive problem Management of incidents, Preparing & Submitting RCA for P1 incidents.Handling End to End delivery for the customer by understanding the requirements and delivery timelines.Managing and providing support for Hyper-V Infrastructure.Proactive planning & implementation of server hardware, OS upgrades, software drivers, hardware firmware upgrades.Managing all the Servers compliance level with security team ensures no vulnerability in windows environment.Providing support on Microsoft Windows Server Administration OS 2008,2012,2016,2019 infrastructures. Show less

• 

  HCLTech

  Jan 2023 - Nov 2024

  Technical Specialist

  Serve as a technical lead for Windows, VMware support to optimize application delivery on thenetwork by working with application and systems teams.Managed and provided support for Hyper-V Infrastructure in standalone, cluster, and replicationconfiguration.Providing support on Microsoft Windows Server Administration OS 2012, 2012 R2,2016,2019infrastructures.Providing support for multi domain infrastructure and their Physical servers and around 6K virtualservers.Performing P2V, V2V as per the client requirement.Wintel Team management for 28 members & Engage in the performance management processsuch as performance reviews, Monthly feedback, and resource monitoring.Documentation preparation & review on quarterly basis like SOP, KBASE, Runbook and othertechnical documents as per the requirement by client and management.Weekly & Monthly presentation with Client along with compliance report for respective region.Implementation of changes to the production environment as specified by user and/ormanagement.Performed Change planning review, technical approval for CR and ensure to get CR implementedas per the define ITIL process.Performed proactive & reactive problem Management of incidents, Preparing & Submitting RCAfor P1 incidents.Proactive planning & implementation of server hardware, OS upgrades, software drivers, hardwarefirmware upgrades. Show less

• 

  Accenture

  Nov 2024 - now

  Team Lead