Nastaran Shayegan

Experience

• 

  Sheraton

  Sept 2004 - Sept 2007

  Reservations Supervisor
• 

  Marriott International

  Apr 2013 - Feb 2023

  • Represent 52 hotels throughout Northern California / Rocky Mountains• Knowledge of Marriott brands • Meeting 100% in revenue goal• Meeting clients’ needs by interest in their individual needs and points of view• Devoted to spend time and analyze through for clients/Dependable • Good communication skills• Ability to get work done quickly and Multi task• Strong personality in planning and organizing• Creative to meet customer satisfaction • Ability to work under pressure and long hours Show less • Direct and coordinate the activities of the front desk, reservations, guest services, and operators • Assist and support the front office lead team with handling and resolving guest/employee issues• Decision making on the Leads for the WIG • Participates in the selection of front office personnel• Verify that accurate room status information is maintained and properly communicated• Supervise and assign workload during shifts and Evaluate the performance of front office employees• Train new personnel on hotel policies and procedures • Plan events and activities that build company culture• Keep the front office host records up-to-date and Ensure staff is being recognized and praised for positive performance• Prepare and plans weekly schedules for front office staff considering both the needs of the company and the employees• Enforce all cash-handling, check-cashing, and credit policies • Fulfilling weekly personal commitments to elevate the GSS • Diligently and courteously resolves guest issues and Monitor all V.I.Ps and guests special requests• Ensure all employees are attentive, friendly, helpful and courteous to all guests, managers and other employees at all times• Perform other tasks as requested by management and fulfill general office tasks• Provide and maintains a consistent service for guests and respond to emergency situations• Promote and use the Company’s Core Values Show less

  • Regional Sales Manager

    Jan 2016 - Feb 2023

  • Sales Coordinator

    Apr 2015 - Jan 2016

  • Front Office Supervisor

    Jun 2014 - Apr 2015

  • Front Office Lead

    Sept 2013 - Jun 2014

  • Front Desk Agent

    Apr 2013 - Sept 2013
• 

  The Ritz-Carlton, Dove Mountain, , JW Marriott Tucson Starr Pass Resort & Spa

  Feb 2023 - now

  Revenue Manager