Hardik Shah

Experience

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  G-Tech Solutions

  Jan 2011 - Jun 2013

  System Engineer

  Working at Mirae Asset Mutual Fund (Contract staff)Contract employee of G-Tech Solutions | January 2011 — June 2013Key Responsibilities• Provided IT support to non-technical internal users through desk side support services.• Collaborated with supervisors to escalate and address user’s technical issues.• Monitored systems in operation and quickly troubleshot errors.• Documented support interactions for future reference.• Researched product and issue resolution tactics to address customer concerns. Show less

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  PERSOLKELLY

  Jul 2013 - Apr 2016

  System Administrator

  Working at Mirae Asset Mutual Fund (Contract staff)Contract employee of Kelly Services | July 2013 — April 2016Key Responsibilities• Provided IT support to non-technical internal users through desk side support services.• Collaborated with supervisors to escalate and address user’s technical issues.• Monitored systems in operation and quickly troubleshot errors.• Documented support interactions for future reference.• Researched product and issue resolution tactics to address customer concerns. Show less

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  TeamLease Services Limited

  Apr 2016 - Jul 2017

  IT Specialist

  Working at BNP Paribas Mutual Fund (Contract staff)Key Responsibilities• Worked with users to determine areas of technology in need of improved usability.• Managed onboarding and offboarding of employees.• Provisioned new software and hardware for use, following established security policies.• Completed reports detailing network and systems performance and downtime issues.• Maintained current software licenses for computers and mobile devices.• Attended meetings to deliver status reports to key stakeholders. Show less

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  LIC Mutual Fund

  Jul 2017 - Mar 2018

  Systems Analyst

  System Analyst | January 2018 — March 2018System Administrator | July 2017 — January 2018Key Responsibilities• Conducted system analysis and implementation to maintain and improve IT systems.• Performed system analysis, documentation, testing, implementation and user support for platform transitions.• Improved systems with addition of new features and infrastructure.• Discovered root causes of problems and identified appropriate solutions.• Installed system updates to address vulnerabilities and reduce security issues.• Investigated system issues and implemented resolutions to reduce downtime. Show less

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  Baroda BNP Paribas Mutual Fund

  Mar 2018 - Dec 2022

  IT Manager

  Joint Venture of Baroda Mutual Fund & BNP Paribas Mutual FundAssistant Manager | March 2021 — March 2022Senior Executive | March 2018 — March 2021Key Responsibilities• Coordinate with Managed Service Partner and Consulting firm for preparing RFP, finding cost effective system solution, implementation of cloud strategy and IT managed services.• Engaged with vendors for negotiations, contracting and delivery timelines.• Interacted and negotiated with Managed Service Partner to secure products and services. Recommend improvements in security systems and procedures.• Coordinate with the project lead and managed a team of 5 members and identified any potential risk for mitigation.• Learned new skills and applied to daily tasks to improve efficiency and productivity. Identified and remediated single points of failure and security risks.• Maintained compliance with cybersecurity regulations and tracked, assessed, integrated and reported on modernization and migration processes. Partnered closely with technical stakeholders to implement security and compliance.• Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Key Achievements• Successfully completed the digital transformation project for merger of BNP Paribas Mutual Fund and Baroda Mutual Fund.• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements. Show less

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  Tata Communications

  Dec 2022 - now

  Manager Tech Pre Sales