Tracy Johnston

Experience

• 

  ThyssenKrupp Elevator

  Dec 2006 - Mar 2008

  Customer Service Representative

  • Coordinate meetings between clients and manufacturers for supply of equipment and services• Customer contract management• Created and maintained the Excel project spreadsheet which is used daily• Manage WCB accounts, co-ordinate insurances and construction bonds• Produce Job Safety Analysis, vehicle expense and other statistical reports• Analyze and proof monthly sales reports• Coordinate meetings with sales staff and new customers• Process customer documentation for Warranty Certificates• Organization of staff social functions Show less

• 

  Falcon Engineering

  Mar 2008 - Apr 2010

  Adminstration

  • Work with technical team to maintain office processes and systems to ensure a functional and efficient engineering office• Office organization and meeting planning• Responsible for inter-office communications, such as daily mail distribution, coordinating courier service, and telephone reception• Engineering document control, maintenance and upkeep of project binders and reference library• Clerical support to the Managing Director• Coding of project invoices in an accurate and timely manner• Collation of weekly client reports, which involves document and spreadsheet manipulation• Filing of general correspondence, accounts payables and receivables Show less

• 

  City of Calgary

  Apr 2010 - now

  • Collaborate with internal staff, clients, Accounts Payable, and vendors to ensure timely and efficient receipt, processing, and payment of vendor invoices.• Engage with other Business Units to review transactions and resolve financial discrepancies.• Conduct monthly audits of recoveries to ensure accuracy. • Led projects and initiatives, ensuring timely completion and adherence to quality standards.• Identify efficiencies and areas for improvement.• Use Remedy application to monitor and modify billing details. • Developed and implemented training programs to enhance team skills and efficiency.• Collaborate with multiple teams to maintain efficient daily office functions, processes, and systems. • Assisting with onboarding and offboarding of Administrative Assistants, contract staff and regular staff.• Provided mentorship and guidance, resulting in enhanced team performance and development.• Provide training, guidance and support on Supply Management procurement policies, guidelines and processes. • Space planning, coordination, move requests. • Coordinate office space needs, common space assets and IT requirements for the business unit.• Assisted with event planning and coordination, contributing to the successful execution of city events and initiatives.• Create and maintain administrative files for business unit filing systems.• Arrange and manage assets and inventories with the Business unit across multiple teams.• Classify and work with documents in Live Link, and Physical Objects• Assisting with special events (BURRC, One City Calgary awards, 25 year Recognition, Long Service, Year End Celebrations, CSEC) as required• Currently the United Way Business Unit Representative Show less • Administrative support for two Managers and their teams• Assist the Managers/Leaders in scheduling meetings, and taking minutes• Responsible for inter-office communications, such as daily mail distribution, coordinating courier service, and telephone reception• Work with FSCM PeopleSoft to request requisitions for purchase orders for service and products for Information Technology• Assist with special events (Retirements, HEART, eCity, IT Dynamics) as required.• Create and maintain Administrative files for business unit filing systems• Manage & process invoices for vendors who are working on IT related projects• Work with division in invoice billing• Support the ITAMS/Team Leads & Supervisors in their day-to-day operations• Preparation and maintenance of offices & space for 8th & 10th floor• Work with technical team to maintain office processes and systems to ensure a functional and efficient office• Take pro-active approach to ensuring office supplies, consumables etc, are always in supply• Additional administrative tasks as required. Show less

  • Administrative Assistant - Corporate Security

    Feb 2023 - now

  • Information Technology Administrative Assistant

    Apr 2010 - Feb 2023