Christopher Pozo

Experience

• 

  Suffolk County Police Department

  May 2015 - Aug 2015

  Police Intern

  I was one of just 20 candidates out of 150 selected to participate in this prestigious academy-based internship with the SCPD.

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  VOXX International Corporation

  Jan 2019 - Jun 2019

  Product Marketing & Sales Representative

  In this capacity, I drove growth by leveraging extensive product knowledge, active listening, and a consultative, radically candid approach to sales.Even as a more junior employee, I was entrusted with leading client product presentations, presenting at large Board meetings, and representing VOXX at an investor event where we successfully secured funding from 57% of potential investors. I also earned Sales Employee of the Month honors in April 2019, just four months into the role.

• 

  Poolmasters of Long Island

  May 2019 - now

  Poolmasters of Long Island is an award-winning pool service, maintenance, and installation company serving all of Long Island. From concept through construction, our team will turn your backyard and pool dreams into reality!As Director of Operations & Management, I am fully accountable for daily operations, project management, finance, sales, marketing, and customer relations for this $3MM company servicing roughly 2,000 loyal customers. To this end, I develop and implement foundational operations strategies, processes, workflows, systems, and project management tools. Additionally, I continually analyze performance data to identify opportunities to drive revenue, reduce costs, and improve margin.Leading a team of 20 Technicians, I conduct daily briefings to allocate projects and review each job’s unique particulars. I also orchestrate ultra-custom new build projects, consistently exceeding client expectations by leveraging a hands-on approach, offering a direct line of communication to clients, and prioritizing top-tier craftsmanship. Some of my financial management responsibilities include managing payroll processing, budgeting, A/P, A/R, and collections to improve cash flow and aid in strategic planning.Some crowning achievements include:• Delivering operations leadership that has supported explosive 233% revenue growth from $900K in 2019 to $3MM in 2024• Providing steady COVID-era leadership, seamlessly managing an explosive surge in revenue to $5MM due to multiple strategic acquisitions that drove a massive influx of pool build projects and maintenance contracts• Being Voted #1 Pool Store & Supply, #1 Swimming Pool Builder, and a finalist for Best Swimming Pool Maintenance Company in the 2021 Long Island Choice Awards• Spearheading the implementation of a new digital payment system (IPOSpays x QuickBooks) that has significantly improved cash flow management and generated new sales opportunities while enhancing the customer experience Show less

  • Director of Operations & Management

    Dec 2020 - now

  • Operations Assistant

    May 2019 - Nov 2020