Aida Sermeno

Experience

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  Verizon

  Jan 2000 - Jan 2002

  Senior Customer Service Representative / Trainer

  Excellent Customer Service skills and system navigation knowledge. Assisted Spanish & English speaking customers with questions and/ or changes to their accounts. I served as back- up for the CCST Team, which processes EZ moves, Bill Name changes, rapid phone replacements and phone programming.I also served as back- up for the Resource Information Line known as the CRT Team, in which I assisted other representative in the call center who may need assistance on a customer’s account. I helped them out by either walking them through the proper steps to handle the call or by taking an escalated call when the customer requested to speak with a supervisor. I also have knowledge in the activation process and was part of the Destination’s Team, in which I facilitated a training/orientation for new hires of Verizon Wireless. Show less

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  Qwest Services

  Jan 2002 - Jan 2004

  Bilingual Sales Consultant

  Experience in product sales for a major telephone company. My sales techniques combined with my customer service skills have led me to not only meet company quotas, but also to exceed them. I assisted Spanish & English speaking customers with their telecommunication needs such as local phone service, long distance service, Internet service and wireless service. My job consisted of negotiating customers’ requests for installation, removal/changes of service, billing arrangements; and problem solving. I also contributed ideas and volunteered for several advertising campaigns to help promote Qwest products and services. Show less

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  21st Century Insurance

  Jan 2004 - Jan 2005

  Licensed Insurance Agent

  Provided quotes to varies prospects and completed applications effectively resulting in sales. Assured best competitive prices and benefits to clients by determining the customer’s needs. Performed underwriting duties for new applications and renewals. Exceeded monthly quotas and kept a high retention rate. Established personal relationships by giving excellent customer service to all applicants.

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  Answer Financial

  Jan 2005 - Jan 2010

  Licensed Insurance Agent

  Responsible for selling auto & home insurance to prospective clients throughout the U.S., via telephone, email and/or the Internet. Assisted in application completion by recommending solutions & educating on coverage specific to product. Continually assisted in the accomplishment of company goals by exceeding monthly quotas & keeping high retention rates. Also assisted my team by taking on a Team Lead roll & coaching other agents.

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  SEIU Local 721

  Jan 2010 - Jan 2011

  Member Services Associate

  Assisted Union Members over the phone with questions about benefits, grievances and any job or union related concerns. Analyzed & translated contract language with the purpose to protect the right of the employees, as well as the rights of the employer. Also organized meetings between management & union representatives, as well as served as a mediator when needed. Responsible for detailed documentation of all phone calls & cases received.

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  National General

  Jul 2011 - now

  Licensed Insurance Agent

  In-house Insurance Agent, responsible for selling personal auto & home insurance policies to the public. Also part of the Marketing team, who I assist with marketing ideas, solicitations and promotional events. Assist customers with insurance questions.

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  AAA

  Mar 2017 - now

  Sales Agent