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Alaa Putros

Alaa Putros

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location of Alaa PutrosUnited Arab Emirates

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  • Timeline

  • About me

    Principal Engineer, Critical Response Engineer, EMEA at Dell Technologies

  • Education

    • University of Mosel

      1984 - 1990
      B.Sc. Computer Science

  • Experience

    • Dell Technologies

      Aug 2000 - now

      Broad visibility to account in EMEA.High level support for backup and environments in the EMEA.Managing and leading internal project in order to minimize the case load and educate the other field engineer in the EMEA and the region Field support engineer supporting customers and Partner in the Middle East, Africa and Europe (EMEA).Field Specialist for Saudi Telecom and others in the region. Worked as Advanced Technical Support Engineer (level IV) supported NetWorker backup software in heterogeneous environment (Windows, UNIX, Linux, Microsoft DB's, Oracle, Sybase, Informix, SAP on Oracle and Domino).Supported EMEA partners, North American partners and Fujitsu team in regards of NetWorker support.

      • Principal Engineer, Critical Response Engineer, EMEA at Dell Technologies

        May 2020 - now

      • Principal Engineer, Field Service at Dell Technologies

        Aug 2018 - now

      • Senior Advisory Field Support Specialist

        Aug 2000 - now

      • Advisory Field Support Specialist

        Mar 2010 - now

      • Field Support Specialist

        Sept 2007 - Mar 2010

      • Advanced Technical Support engineer

        Aug 2000 - Sept 2007

  • Licenses & Certifications