Md. Santhe Islam

Experience

• 

  Grameenphone Ltd

  Jun 2006 - now

  I have revamped the existing commission model into new commission. This is more authentic and positive for enterprise business. I also develop organization tagging process for SME channel that will ensure the sales in right segment. Mitigate the existing location tagging problem of the POS and ensure all the KPI measurement more accurately. • Circulate the targets and other KPIs across the channel members.• Execution of sales through converting the channel plan into actions.• Periodic Reports preparation and coordinate with partners.• Productivity Analysis and recommend on sales boost up.• Support problem solutions to agency / partner.• Drive Quality parameter with relevant reports.• Commission Management for partners.• Ensure compliance from agency/ partners Show less I have developed DSTR reporting system for Enterprise team. Also develop DSPORTAL for granular level of reporting. Maintaining CRM governance model and ensure all kind of change in CRM. Ensure corporate customer at MY GP. I also worked for different project like CIM (Customer Information Management), EDW, DLP, Re-Registration, CBIO and Billing system revamp. • Data analysis, Reports, System & Solution Development coordination with Technology and vendor.• Identify sources and develop system for data availability.• Provide customize data according to Business/ Department need. • Performance Monitoring & Evaluation.• Reconciliation of data.• Ensure System Automation and Modification of existing system.• New Product & Service development coordination.• Marinating Direct Sales account managers portfolio at CRM. • CRM management. Show less I have developed sorting criteria for bill printing to the Vendor that ensure faster and smoother bill distribution. Reduce the billing printing cost by removing not needed CDR from invoice. Develop the summery bill activation process at CRM.• Distribution of Post Paid customer’s bill and other documents.• Courier management and documentation of all kind distribution proof.• Responsible for customer service in the duties included answering internal and external customer queries, problem solving.• Assisted in the development of new policies and procedures. • Logistics and printer maintenance.• Preparing bill distribution file. Show less

  • Lead Specialist, Enterprise System and Process Automation

    Oct 2017 - now

  • Lead Specialist, Enterprise Business performance management.

    Dec 2016 - now

  • Specialist Direct Sale Planning and Execution Grameenphone Ltd

    Jan 2011 - Dec 2016

  • Grameenphone Ltd

    Nov 2007 - Dec 2010

  • Grameenphone Finance

    Jun 2006 - Oct 2007