Dahlia Haddad

Experience

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  Rhone Poulenc Santé – Dubai, UAE

  Jan 1987 - Jan 1991

  Rhone Poulenc Santé – Dubai, UAE

  Was responsible for promoting hospital and retail products to physicians in inpatient and outpatient settings for Kuwait market. Maintained current and extensive understanding of laws, regulations, and standards governing new products. Forecasted future sales growth of new product line (lovenox).• Conducted research that resulted in product selection• Increased sales over 40% to last year’s numbers• Awarded 1st prize in medical selling competition.

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  CVS Pharmacy

  Jan 1992 - now

  Managed all aspects of pharmacy operations, including inventory, in several different high volume stores. Ensured prescription accuracy while proficient work flow was maintained. Hired and trained pharmacy personnel and supported pharmacy supervisor with implementation of company initiatives. • Increased store’s prescription volume goals and grades on customer service surveys.• Recruited graduating pharmacy technicians at a local college.• Promoted and presented company’s service offerings to physicians’ offices to be “their pharmacy of choice.” Show less Effectively managed busy pharmacies by training and developing an efficient team, maintaining inventory and accurately dispensing a large volume of prescriptions. Worked closely with front store manager to achieve overall pharmacy goals.• Improved “Shop/Service/Stock” customer service survey from 84% to 98% satisfaction and reduced customer wait time from 91% to 96% in a period of 3 months.• Operational efficiency combined with excellent customer service resulted in winning an award for the most improved store in the district. • Recognized for demonstrated ability of turning poorly performing stores into successful ones through exceptional customer service and team work. Show less

  • Staff Pharmacist

    Jan 2008 - now

  • Pharmacy Team Leader/Emerging leader

    Jan 2006 - Jan 2008

  • Pharmacist/ Pharmacist in charge

    Jan 1992 - Jan 2006
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  Carolinas HealthCare System

  Jan 2008 - Jan 2013

  Clinical/ Full time Staff pharmacist ( Part Time still at CVS/Pharmacy)

  Reviewed physicians orders, identified actual and potential therapy problems, developed, monitored and recommended medication therapy in a specialty pharmacy setting. Collaborated with internal physicians and nurse practitioners by exchanging relevant information such as patients’ medical conditions, lab results, drug-drug interactions, adverse drug reactions to achieve optimal patient health outcome and patient safety. Participated in in-service education and provided drug information to both patients and healthcare professionals. Volunteered in out-reach projects/talks on importance of flu vaccines in nursing homes. • Established and maintained a trusting relationship with patients and physicians.• Improved work flow in pharmacy by reducing wait time from 30min to 20min for a prescription. • Increased prescription volume with a lower error rate. • Diffused customer complaints by approximately 90 % of the time through providing prompt service, expressing empathy and providing counseling on every new prescription. Show less