Piotr Rymar

Experience

• 

  Expro Sp. z o.o.

  Jan 2002 - Jan 2003

  Sales Specialist at Expro Sp. z o.o.

  * Hosting and websites customers acquisition* Contracts preparation and validation* Customer care

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  BillBird S.A.

  Mar 2003 - Nov 2015

  * Escalation point for customer care process* Driving process excellence* Accountable for implementation and oversight over week-end processes* Project contributor as a process SME* Team strategy definition (Short-Mid Term) * Line Management for a Team of 4 * Transaction procedures SME responsible for daily operations and Project contribution* PrePaid code warehouse management* Customer care* participation in projects as a team member / tester

  • Head of Transaction Processing team, Deputy Chief Operating Officer

    Jan 2007 - Nov 2015

  • Transaction Processing Specialist

    Mar 2003 - Jan 2007
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  BillBird

  Dec 2015 - Feb 2020

  Head of Transaction Processing team and Network Management team, Deputy Chief Operating Officer

  * Accountable to meet agreed SLAs and address customer concerns with the quality and timeliness of delivery, establishing and delivering KPIs* Line management duties for operations department* Accountable for day-to-day operations (reporting, direct debit dispatch) as well and verification, validation and authorization of payment runs* Driving process quality definition and continuous improvement (payment tariff simulator, ING WebService, rapid bank transfer, eVoucher, bar code pay-slips)* Project Manager accountable for a successful delivery of following projects: PinOnDemand system, SEDOC services on payment terminals, ZUS payments, fees for local taxes,* SME supporting delivery of following Projects: RUCH and PointPack pick-up, package in PointPack, WOŚP foundation payment, launching payment service in a chain of stores: Biedronka, Carrefour, Orlen, KarTel terminals, Euronet, PeP, PayUp, implementation of Evouchers order tool Show less

• 

  Axians IT Services

  Feb 2020 - now

  Change Manager, Project Manager, Team Leader

  Team Management:- Managing a team of 10 consultants and developers.- Planning and coordinating the execution of tasks within the assigned team in relation to ongoing projects; ensuring the efficiency of each team member's work.- Recruitment, selection of individuals for tasks, onboarding, diagnosing potential, ensuring employee development and retention; providing feedback; motivating; mentoring; supporting in difficult situations and providing tools and other resources for work.Project Management:- Managing implementation and migration projects for the ERP Infor LN system in versions: 10.5, 10.7, Cloud Site.- Managing the full project lifecycle: defining business and technical requirements, managing scope, budget, schedule, issues and incidents, mitigating project risks.- Developing project documentation and supervising its accuracy, reporting.- Maintaining relationships with clients, leading status meetings, and participating in steering committees.- Change management and responsibility for achieving project goals.Process Management:- Mapping processes, identifying areas needing improvement or restructuring.- Implementing changes and innovations to enhance the efficiency of implementation processes. Show less