Piotr Rymar

Piotr Rymar

Sales Specialist at Expro Sp. z o.o.

Followers of Piotr Rymar261 followers
location of Piotr RymarCracow, Małopolskie, Poland

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  • Timeline

  • About me

    Process Manager | IT Project Manager | Team Leader |Change Manager

  • Education

    • UEK Cracow

      1999 - 2003
      Finance and Banking Master degree Finance and Banking Master degree
    • Wyższa Szkoła Zarządzania i Bankowości

      1997 - 1999
      Undergraduate studies in finance and banking Finance and Banking Undergraduate

      Activities and Societies: Cisco Network Academy

    • Wyższa Szkoła Zarządzania i Bankowości

      2020 - 2021
      Studia podyplomowe Lean Sigma Academy

      https://www.luqam.com/lean-sigma-academy-studia-podyplomowe/

  • Experience

    • Expro Sp. z o.o.

      Jan 2002 - Jan 2003
      Sales Specialist at Expro Sp. z o.o.

      * Hosting and websites customers acquisition* Contracts preparation and validation* Customer care

    • BillBird S.A.

      Mar 2003 - Nov 2015

      * Escalation point for customer care process* Driving process excellence* Accountable for implementation and oversight over week-end processes* Project contributor as a process SME* Team strategy definition (Short-Mid Term) * Line Management for a Team of 4 * Transaction procedures SME responsible for daily operations and Project contribution* PrePaid code warehouse management* Customer care* participation in projects as a team member / tester

      • Head of Transaction Processing team, Deputy Chief Operating Officer

        Jan 2007 - Nov 2015
      • Transaction Processing Specialist

        Mar 2003 - Jan 2007
    • BillBird

      Dec 2015 - Feb 2020
      Head of Transaction Processing team and Network Management team, Deputy Chief Operating Officer

      * Accountable to meet agreed SLAs and address customer concerns with the quality and timeliness of delivery, establishing and delivering KPIs* Line management duties for operations department* Accountable for day-to-day operations (reporting, direct debit dispatch) as well and verification, validation and authorization of payment runs* Driving process quality definition and continuous improvement (payment tariff simulator, ING WebService, rapid bank transfer, eVoucher, bar code pay-slips)* Project Manager accountable for a successful delivery of following projects: PinOnDemand system, SEDOC services on payment terminals, ZUS payments, fees for local taxes,* SME supporting delivery of following Projects: RUCH and PointPack pick-up, package in PointPack, WOŚP foundation payment, launching payment service in a chain of stores: Biedronka, Carrefour, Orlen, KarTel terminals, Euronet, PeP, PayUp, implementation of Evouchers order tool Show less

    • Axians IT Services

      Feb 2020 - now
      Change Manager, Project Manager, Team Leader

      Team Management:- Managing a team of 10 consultants and developers.- Planning and coordinating the execution of tasks within the assigned team in relation to ongoing projects; ensuring the efficiency of each team member's work.- Recruitment, selection of individuals for tasks, onboarding, diagnosing potential, ensuring employee development and retention; providing feedback; motivating; mentoring; supporting in difficult situations and providing tools and other resources for work.Project Management:- Managing implementation and migration projects for the ERP Infor LN system in versions: 10.5, 10.7, Cloud Site.- Managing the full project lifecycle: defining business and technical requirements, managing scope, budget, schedule, issues and incidents, mitigating project risks.- Developing project documentation and supervising its accuracy, reporting.- Maintaining relationships with clients, leading status meetings, and participating in steering committees.- Change management and responsibility for achieving project goals.Process Management:- Mapping processes, identifying areas needing improvement or restructuring.- Implementing changes and innovations to enhance the efficiency of implementation processes. Show less

  • Licenses & Certifications

    • Six Sigma Green Belt (CSSGB)

      Swisscert Sp. z o.o.
      Feb 2022
    • PRINCE2 6th Edition Practitioner in Project Management

      AXELOS Global Best Practice
      Nov 2023
    • PRINCE2 egazmin na poziomie Foundation

      APMG International
      May 2016
    • AgilePM Foundation

      APMG International
      Dec 2019
    • Change Management 2.0 egzamin na poziomie Foundation

      APMG International
      Dec 2016
    • PRINCE2® Practitioner Certificate in Project Management

      AXELOS Global Best Practice
      Dec 2017
  • Volunteer Experience

    • Honorowy Dawca Krwi

      Issued by RCKiK on Jan 2012
      RCKiKAssociated with Piotr Rymar