Ben Limehouse

Experience

• 

  Tesco PLC

  Feb 2003 - Oct 2007

  General Assistant

  Worked as a general assistant supporting my education at college and university. Worked at various positions within the store, including; security, checkouts, shop floor shelf stacking, warehouse management and stock management.

• 

  Ford Motor Company

  Sept 2007 - Nov 2008

  Production Engineer

  Followed a quality management system by building specific pieces of car engines within an allotted time frame. Cleaned and maintained my working area to ensure the highest of quality was maintained. Recognising the different engines that require different parts. Troubleshooting within my area to ensure production time was not lost. Performing QMS checks on specific areas of the engine to ensure no failures entered the next stage of testing.

• 

  Arcus FM

  Jan 2009 - now

  • Deliver specific outputs within cost, quality, and time parameters and on benefit where the operational capability to deliver the required outputs does not exist• Develop project proposals and business cases in line with user and business needs• Deliver multiple projects (related or unrelated) at the same time for all clients• Deliver projects ranging from strategic change, system development & implementation to facilities management related• Manage the expectations of the business areas and various stakeholders (internal and external)• Define and implement overall project governance structure (project meetings i.e. steering group) and provide clear roles and responsibilities and objectives for the project team and key stakeholders• Plan the project, agree the plan with project board, and prepare detailed plans for each stage• Report progress at agreed intervals to the project board, advising the board immediately if plan tolerance levels are exceeded and, if appropriate, recommending the premature termination of the project Show less Operational Accountabilities• Accountable for the operational management of the Technician Planning and FM Direct Team• Responsible for the delivery of company KPIs• Effective management of resources to maximise customer availability & minimise customer impact – i.e. scheduling of Team Leaders, Customer Assurance, Technician Planners & Agents • Taking the lead and being a role model for the whole FM Direct Team, managing in line with company policies, procedures, and in particular – Values & Behaviours• Identifying talent, supporting development and ensuring management of colleagues with opportunities for improvement are completed in a timely manner• Developing long-term relationships with both internal & external customers, enabling regular reviews of the customer services being provided• Representing the customer’s voice at every opportunity• Driving a culture of continuous improvement by identifying & implementing enhancements to current ways of working• Prepare for events with impact our Customer, as well as create activities which inspire & motivate our team members to always do their best• Acting as Head of FM Direct during any absencesSkills• Excellent communication– verbal & written, as well as body language• Inspiring leadership – influencing positive change & motivating others• Superb time management– evidenced by appropriate prioritisation & effective delegation, as well as ability to meet tight deadlines / work under pressure• Process management• Performance management• Problem solving / analytical capabilities• Relationship management - team working / collaborative• Advanced knowledge of Microsoft programmes – including Outlook, Excel, Word & Powerpoint• Proactive self-development• Financial management / commercial awareness • Risk management• Innovation• Project management• Recruitment Show less

  • Helpdesk Project Manager

    Feb 2020 - now

  • Operations Manager

    Jul 2017 - Feb 2020

  • Operations Manager

    Jan 2009 - Jul 2017