Vinicius Carvalho

Experience

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  Wal Mart Brasil

  May 2010 - Jan 2011

  Help Desk Analyst

  Provided single point of contact and support for users on troubleshooting, solved Service Requests, Incidents and Problems regarding new Wal Mart business offices operations. Used Remote Access to solve routine technical systems issues, such as Windows, Microsoft Office, Active Directory, and VPN. Managed requests using Remedy tool. Interfaced with teams in other countries.

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  Oracle

  Feb 2011 - Oct 2011

  Service Desk Analyst

  Provided single point of contact and supported several Databases and Weblogic Servers for Oracle customers and its suppliers. Created operational processes and solutions for the Service Desk activities. Performed Incident and Change Management activities, using IBM Maximo. Managed Service Requests using ASK tool. Interfaced with teams in other countries.

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  Itau BBA

  Mar 2012 - Dec 2013

  IT Intern

  Rewrote legacy database objects in SQL Server 2008. Created and updated existing Data Models, Functional and Technical Specifications, Business Flow Diagrams, Functional Test Plans, and System Manuals. Elaborated initial size and estimated time of projects. Developed weekly reports on projects and demands on Excel and VBA.

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  Itaú Unibanco

  Dec 2013 - Apr 2015

  System Analyst

  Successfully led project development activities in respect to Credit Risk Systems for the Itau Unibanco corporate investment bank. Performed engineering and project management activities, coordinating with product owner and banking areas. Carried out detailed project planning, project execution and source configuration activities, working closely with outsourcing software partner. Performed data modeling, object maintenance and data manipulation of the system database to elicit requirements, develop and test user demands. Executed unit, integration and functional tests in order to meet the quality criteria of several areas, such as product owners, banking users, Change Management and Production. Prepared and managed Build and Deploy Plans in development, test, acceptance and production environments. Show less

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  Volkswagen AG

  Mar 2017 - Aug 2017

  IT Strategy, Risk and Compliance Intern

  Designed, developed and optimized SQL, Excel and VBA data analysis and reports for IT Risk management, project controlling, communication measures, presentation documents, and other analyses. Designed, developed, and optimized SQL, Excel and VBA reports for the Annual GRC Reporting and Quarterly Risk Reporting process. Tracked, forecasted and performed data reporting about key metrics, such as the evolution of users and roles, risks and countermeasures in the IT Risk Management system. Supported project managers in communicating with global stakeholders in other countries. Updated IT Risk Management system data dictionary and IT Risk Evaluation Tool user manual. Show less

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  Ironhack

  Sept 2019 - Sept 2019

  Data Analytics Teacher Assistant
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  SumUp

  Oct 2019 - now

  • Operations Project Manager

    Oct 2022 - now

  • Data & Insights Coordinator

    Jun 2021 - Oct 2022

  • Data & Insights Analyst

    Oct 2019 - Jun 2021