Thanh Tran

Experience

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  Micro Center

  Jul 2015 - Sept 2016

  Customer Service Representative

  • Responsible for handling cash, check, and credit card transactions• Answer questions regarding hardware specs, computer builds, and store promotions• Inform customers of store warranty options on qualifying products

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  Discount Tire

  Sept 2016 - Jan 2018

  Tire Technician

  • Disassembled and reassembled wheels on cars for a variety of services• Carry out specific services by utilizing proper technique while following detailed instructions • Thoroughly inspect tires for damages and contamination to keep customers safe

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  P97 Networks

  Jan 2018 - Oct 2021

  QA Analyst

  • Performed Manual System Testing, Manual Regression Testing, GUI Testing, API Testing, UAT Testing, and Cross Browser Compatibility Testing then report detailed bugs to developers through Jira to fix any technical concerns• Experienced with testing iOS, Android, Mac OS, and Windows applications by conducting exploratory, integration, and smoke testing then analyze test events through company tools and verify backend data through Azure DB and SQL DB• Gathered test variables and inputs from developers and clients to ensure proper testing procedures then design comprehensive test strategies, test plans, test scenarios and test cases for complex systems• Wrote and update product documentation throughout SDLC to provide testing guidelines to clients and provide technical assistance with product troubleshooting and configurations for clients testing• Stay up to date with current hardware, software, and test environment capabilities to provide feedback on testability and impact on existing features during client and sprint meetings• Performed live product demo during SDLC in client meetings to gather feedback with product managers to ensure client satisfaction• Participated in production releases by running field smoke tests to catch immediate bugs that escaped• Endpoint testing with Postman, SoapUI, and Swagger• Involved in kickstart of QA automation team by learning Appium for mobile automation testing• Familiar with taking on multiple roles and picking up responsibilities in an Agile development environment Show less

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  Epic Games Store

  Nov 2021 - Nov 2022

  QA Tester

  • Create new Test cases and Test plans for new product development• Run Manual Regression cycles on Windows, Mac, iOS, and Android devices• Track defects and create detailed reports providing QA feedback on potential fixes• Network and systems performance testing on Web applications through DevTools• Work with developers to track backlog items and assist in immediate testing

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  LeadingReach

  Feb 2023 - now

  • Software QA III

    May 2024 - now

  • Software QA II

    Feb 2023 - May 2024