María Fernanda Madrigal Zeledón

Experience

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  Aerocasillas / Aeropost Costa Rica

  Nov 2011 - Apr 2013

  Customer Service Representative

  As my first job I had the opportunity to gain experience as customer service representative, answering call and emails multitasking in systems to get resolve the customer questions related to their package delivery coordination from United states. I provided as well short trainings to customer to understand how the e-store works and how to make in an easy way their online purchases. Finance expertise reviewing invoices and billing.

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  Hewlett Packard Enterprise

  May 2013 - Apr 2016

  Installation Coordinator Rep

  Act as coordinator for server installations in Mexico for our engineering partners, daily duties involve the management of engineering agendas, locations and dates availability. Strong relationship management with internal customers (engineers) follow up, track and update of ticket events.

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  Thomson Reuters

  Apr 2016 - Nov 2021

  Order Administration Analyst

  Worked as advisor for vendors located in LATAM region. Acting as compliance reviewer according to the country requirements, responsible for generating purchase orders for Chile and automation processes. Strong skills using Microsoft office tools, SAP-Salesforce and other internal software. Main responsible of identifying missing documentation, Acted as a main point of contact for system software authorization accesses for our vendors. I reviewed opened cases and billing statements. Events tracking, follow up and closing ticket according with SLA’s. Monitor and Distribute work volume. Hands-on business daily and monthly reporting to leadership. Cultivate and maintain positives relationships with stakeholders. Support training compliance for new hires (India & Costa Rica)Software’s used: SAP, SALESFORCE, CRM, Teams, Outlook, Excel, Workday, ServiceNow. Show less

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  Smith+Nephew

  May 2022 - Oct 2022

  Order Managment
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  Curtiss-Wright Corporation

  Oct 2022 - now

  Account Receivable Specialist