Amy Wood

Experience

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  Capstead Mortgage Corporation

  Jan 1997 - Jan 1999

  Assisted customers in evaluating financial needs, utilizing their current loan statistics, credit history, and financial status.Achieved rate-lock commitments, reviewing terms and conditions with customers.Received and proofed loan initiation documents before passing to underwriters. Assisted customers in evaluating financial needs, utilizing their current loan statistics, credit history, and financial status. Achieved rate-lock commitments, reviewing terms and conditions with customers. Received and proofed loan initiation documents before passing to underwriters.

  • Mortgage Loan Officer

    May 1998 - Jan 1999

  • Account Manager

    Jan 1997 - May 1998
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  Fannie Mae

  Jan 1999 - Jan 2000

  Risk Analyst

  Critically analyzed loan applications that included the scrutinization of title work, flood certificates, anda appraisals, to verify compliance with state and federal regulations and investor qualifications.Underwrote entire load for completeness and data integrity.Monitored production team as loan passed from approval to closing, interacting with internal and outside resources to ensure a quality end product.

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  GMAC - Residential Funding Corporation

  Jan 2000 - Jun 2010

  Senior Paralegal

  Handled both non-liability and liability litigation, including class action lawsuits.Worked with an attorney network based in different markets across the US.Supported in-house counsel and worked in a legal department that supported four offices in the US with approximately 1,000 employees.Responsible for the management of any escalation matters that arose from everyday servicing of loans and REO properties.

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  Emily Anne's Jewelry

  Jul 2008 - Dec 2017

  Owner

  Conceptualized, designed, and created jewelry and apparel items including necklaces, bracelets and headbands. Developed and maintained a cohesive brand identity, including logo design, packaging, and marketing materials. Managed all aspects of business operations including inventory management, order fulfillment, and customer service.Established and maintained relationships with customers through online platforms, monthly trade shows and seasonal craft shows.Utilized social media and digital marketing strategies to promote products and engage with customers. Show less

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  ThirtyFour8 Custom Apparel

  Aug 2017 - Apr 2022

  Owner

  We create what our customers want. We're a custom apparel and product company that delivers exceptional service and quality to clients like schools, teams, community organizations, non-profits, churches, and individual customers. Created custom design artwork based on customer's unique needs & desires.Managed all product inventory of clothing, hats, blankets, jackets, other items - working with suppliers to meet strict deadlines of our clients.Managed all accounting processes for the company including but not limited to invoicing, payment application, sales tax returns, weekly, monthly, and yearly account reconciliation, and collections.Managed website design and all aspects of the sales process, working with clients on design, pricing, and overall apparel needs.Handled all customer service inquiries via phone, text and email. Focused on solving problems and providing the very best customer satisfaction.Managed staff of four part-time employees who assist with sales, marketing, service, production, accuracy, timeliness and delivery. Show less

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  3D Design & Engineering

  Mar 2019 - Sept 2021

  2D Drafting that required obtaining and assembling data to complete civil engineering designs/projects.Created rough schematics and detailed scale plans for foundations, buildings, and other structures based on preliminary concepts, sketches, engineering calculations, spec sheets and other data.Visited existing and new site locations to collect survey data, measurements, and photos.

  • Computer Aided Design Drafter

    Mar 2020 - Sept 2021

  • Computer Aided Design Drafter

    Mar 2019 - Mar 2020
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  Lexipol

  Mar 2022 - now

  Accounts Receivable Lead

  Efficiently and effectively process a high volume of incoming payments from customers via various channels, including checks, wire transfers, credit cards and electronic payments for different subsidiaries within the company.Ensure timely and accurate posting of payments using Netsuite and Naviga to maintain up-to-date records.Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accounted for correctly and are accurate and timely.Work closely with the finance and accounting teams to ensure accurate reporting of cash receipts and outstanding balances.Collaborate and communicate with internal teams, including Billing Specialists, Sales, and Customer Service, to resolve payment discrepancies and address customer inquiries.Maintain accurate documentation of cash application activities, including payment records, monthly reconciliation reports of external and internal accounts, and audit trails, as well as provide documentation and supporting information as needed.Identify opportunities to streamline, improve and automate cash application processes and improve efficiency.Manage and maintain customer payment portal and lockbox process to optimize payment workflows, improving efficiency and reducing processing time. Manage a team and participate in cross-training initiatives to expand knowledge within the accounting team.Maintain strong relationships with banks, payment processors, merchants and other external partners. Show less