Jack CHUA

Experience

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  #OfficialSECS

  Jan 2015 - now

  <Freelance> Automotive Curator - Events & Journalism

  - Executive Committee ("#OfficialSECSCrew")- Planned and executed seven events, including #MeetTheRides and #SECSPresents.- Partnered with F1 Auto Cars, Ford, Ferrari Singapore, and McLaren Asia.

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  UOL Group Limited

  Nov 2015 - Apr 2016

  Customer Service Representative

  Being part of a 7-man strong team, I joined UOL Group (KINEX) as a temporary employee during my study break.I have mainly assisted in - Redemption of gifts,- Relationship building with tenants,- Answering customer's enquiries,- Manage the event square As an first entrant, this greatly enhanced my experience with regards to service sector and allowed me to understand what consumers would spend on, and their psychological mindset towards it.Before leaving for my Diploma studies, I have built great rapport with my team and my supervisors. Show less

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  Marina Bay Sands

  Apr 2018 - Aug 2018

  Intern

  As part of my Student Internship Programme, I have been attached to Marina Bay Sands (RISE) for 16 weeks. Throughout this 16-weeks, I worked in both Operations as well as Administration.On operations, I communicated with my guests to understand their purpose of dining in today to understand the main reasons why people dined in at RISE. I also performed up-selling, personalisation, and to Enhance the Guest Experience in general.In administration, I employed LEAN Skills to analyse the business efficiency through data collection and analysis, identifying bottlenecks and streamline processes.I also did:- Capital Expenditure (2019), - Revenue Optimisation for menu,- SOP writing for a facility,- Profit & Loss,- Service Quality ReviewAll these greatly enhanced my skillset for the future work environment and gave me the label of "an Silent Achiever". Show less

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  Temasek Polytechnic

  May 2021 - Aug 2021

  Executive

  - Played a key role in the data migration to Workday by drafting Enterprise Interface Builder (EIB) files for Human Capital Management, ensuring the accuracy and integrity of critical information.- Successfully tabulated and monitored the accuracy of program submissions for Continued Education & Training (CET) courses, with a focus on Part-time Diplomas, Specialist Diplomas, Work-Study programs (WSP), and SGUnited Skills (SGUS) programs.- Leveraged VLookUp to meticulously verify and maintain the accuracy of applicant's and student's details, contributing to a streamlined and error-free data management system.- Took charge of ensuring the timely payment of relevant application and course fees, maintaining financial precision and adherence to deadlines.- Responsively handled general email inquiries and call-ins, demonstrating strong communication skills and a customer-centric approach.- Provided valuable support in student matters and actively contributed to business development initiatives, showcasing a versatile skill set and dedication to organisational growth. Show less

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  Premium Automobiles Pte Ltd

  Jan 2022 - Oct 2022

  Concierge

  AudiOnDemand (AOD)- Ensure timely collection and delivery for Audi vehicles to clients under tight deadlines- Engage with clients to build rapport & relationships- Ensure vehicles are free from defects & blemishes

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  Kempinski Hotels

  May 2023 - Dec 2023

  Finance Trainee (Purchasing, AR-Credit & Festivities)

  - Proficiently reconciled daily credit card transactions for a comprehensive hotel operation spanning two entities including Front Office, F&B, Festivities and Spa. - Managed and maintained the company's credit database, ensuring precision in reconciling incoming payments.- Achieved 100% accuracy in reconciling festive sales across three accounts, totaling over $500,000.- Responsibly managed daily food purchases for all 9 profit centers within the hotel and arcade.- Diligently addressed invoice discrepancies, delivery shortfalls, and quality issues.- Source for suitable ingredients from vendors- Maintained proactive communication with suppliers to stay abreast of current market trends and product information. Show less

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  DENSO

  Aug 2024 - now

  Senior Regional Marketing Officer, APAC & Middle East