Ali Farhat

Experience

• 

  SSH Design

  May 2018 - Jun 2018

  Intern

  • Assisted the CFO in goodwill research for M&A transactions• Helped in linking the customer data for all the company’s regional branches through DELTEK• Prepared the auditing files for the company

• 

  Cloudgate Consulting DWC-LLC

  Jun 2021 - Aug 2021

  Front-End Engineer Intern

  • Developed key features for a tenant application using React Native with a focus on optimizing performance and user experience.

• 

  Cedrus Digital

  Sept 2021 - Nov 2023

  𝐂𝐕𝐒 𝐇𝐞𝐚𝐥𝐭𝐡 - 𝐀𝐞𝐭𝐧𝐚• Developed and maintained server-side components of an ongoing chatbot project for medical insurance calls.• Used Node.js and IBM Watson for the project, responsible for designing and implementing NLP capabilities such as entity recognition and intent classification.• Established backend features such as user authentication and data persistence to ensure efficient functionality of the chatbot.• Helped the team to achieve project success with high customer satisfaction rates.• Worked on data generation to enhance chatbot capabilities, resulting in a 70% improvement in effectiveness and elevated customer satisfaction.• Directed speech-to-text model training and evaluation, achieving a 50-60% increase in accuracy.• Managed text-to-speech model refinement project, resulting in an 80% more natural-sounding bot voice, enhanced user experience and boosted engagement.𝐏𝐫𝐨𝐨𝐟 𝐨𝐟 𝐂𝐨𝐧𝐜𝐞𝐩𝐭𝐬: 𝐁𝐫𝐢𝐬𝐭𝐨𝐥 𝐌𝐲𝐞𝐫𝐬 𝐒𝐪𝐮𝐢𝐛𝐛 (𝐁𝐌𝐒) 𝐚𝐧𝐝 𝐊𝐅𝐂• Conceptualized and executed conversational AI projects using IBM Watson Assistant, Soul Machines, and IBM services, resulting in enhanced digital human interactions and reduced customer support.• Accomplished a medical information retrieval proof-of-concept with clustering techniques, Haystack framework, and advanced machine learning models like BERT and GPT-3. More than 1000 documents were used during these POCs.• Implemented a seamless user experience with Angular front-end and Flask backend.• Researched the latest machine learning models to create intelligent digital humans using IBM Watson Assistant, Soul Machines, and IBM services, with the goal of achieving high-quality results and valuable insights for further development. Show less 𝐌𝐞𝐫𝐜𝐞𝐝𝐞𝐬 𝐁𝐞𝐧𝐳 𝐔𝐒𝐀 (𝐌𝐁𝐔𝐒𝐀)• Collaborated with a cross-functional team to develop a web-based reporting platform using Agile methodology and Jira Platform.• Utilized Angular, HTML, CSS, and TypeScript to build the Telematics Reporting's Interface project.• Built complex data visualization components using Angular expertise.• Created a polished design that met MBUSA's branding guidelines, increasing brand recognition by 25% • Made significant contributions to the project's success by completing tasks on time and providing valuable insights throughout the development process. Show less

  • AI Software Engineer

    Aug 2022 - Nov 2023

  • Front-End Software Engineer

    Sept 2021 - Aug 2022
• 

  Brillio

  Nov 2023 - now

  Senior Software Engineer