Vertika Singh

505 followers

Greater Toronto Area, Canada

Connect with Vertika Singh to Send Message

Connect

Connect with Vertika Singh to Send Message

Connect

Timeline
About me
NOC- Team Lead at Paymentus || Incident Manager || ITIL || CCNA || MBA
Education
- University of New Brunswick
  2019 - 2020
  Master of Business Administration - MBA General management 3.9
  Module 1:Business Research and StatisticsMarketingAccountingEffective CommunicationsHuman Behavior and LeadershipModule 2:Management Development SkillsProduction and OperationsManagement in OrganizationsFinance for ManagersBusiness EthicsModule 3:New VentureStrategy Management Profits and MarketsManagement of Information SystemsPerformance ManagementModule 4:Summer Co-op with USTATION, Saint John, NB as a… Show more Module 1:Business Research and StatisticsMarketingAccountingEffective CommunicationsHuman Behavior and LeadershipModule 2:Management Development SkillsProduction and OperationsManagement in OrganizationsFinance for ManagersBusiness EthicsModule 3:New VentureStrategy Management Profits and MarketsManagement of Information SystemsPerformance ManagementModule 4:Summer Co-op with USTATION, Saint John, NB as a Customer Solutions ArchitectBusiness PlanModule 5:Project Management(PMI/PMP)Professional SalesSocial EntrepreneurshipDigital InnovationManagement Skills Development II Show less
- APJ Abdul Kalam Technological University
  2011 - 2015
  Bachelor of Technology - BTech Information Technology
Experience
- BT
  Jan 2016 - Aug 2019
  - Network Specialist
    Oct 2017 - Aug 2019
  - Network Operations Engineer
    Jan 2016 - Oct 2017
- AMERICAN EAGLE OUTFITTERS INC.
  Nov 2019 - Jan 2021
  Seasonal Sales Associate
- USTATION
  May 2020 - Jul 2020
  Customer Solutions Architect
  Working on providing solutions to streamline member interaction architecture.Understanding the current CRM and working towards improving the CRM process.
- Paymentus
  Feb 2021 - now
  Diagnosis, Resolution and Monitoring Alarms.Tools: Nagios, Opsgenie, Jira, Confluence. Handling Live Alarms through opsgenie,nagios.Diagnosis, resolving and closure of Issues.Extensive use of confluence,jira.
  - NOC - Team Lead
    Feb 2025 - now
  - Analyst
    Feb 2021 - Feb 2025
  - NOC Analyst
    Feb 2021 - Feb 2021
Licenses & Certifications
- Cisco Certified Network Associate Routing and Switching (CCNA)
  Cisco
  Jun 2019
- AMCAT Certified Software Engineer - IT Services
  Aspiring Minds
  Sept 2014
  View certificate
- AMCAT Certified Data Processing Specialist
  Aspiring Minds
  Sept 2014
  View certificate
- AMCAT Certified Creative Content Developer
  Aspiring Minds
  Sept 2014
  View certificate