Experience

• 

  Ally

  May 2018 - Aug 2018

  Sales performance intern

  • Manipulated data via MS Access, pivotal to team goal of maximizing market share for a Fortune 500 company• Developed a database to monitor the sales performance trends of 18,000+ dealerships in the southeast region• Implemented new metrics to measure growth and track the 100+ identified opportunities for growth• Supported 5 Executives by analyzing data trends, identifying “the story” behind the data used in targeted sales pitches• Identified 4000+ dealerships with above average resource consumption through comprehensive territory burden analyses Show less

• 

  Capgemini

  Jun 2019 - Nov 2021

  Product Owner, Shoreside Integrations • Collaborate with project, product, and technical team leads to gather requirements, identify dependencies, and raise risks in development planning• Support 20 APIs and listeners as functional lead, clearly defining requirements and expected behavior• Plan and track migration of services from AWS to GCP• Triage bugs by tracing data flows in event driven architecture and Kibana logs; query data from multiple SOR systems for debugging purposes (Salesforce Workbench, Redshift, Postgres, vendor APIs)• Partner with Salesforce CRM, Web UI, CMS, and Data Engineering teams to map, capture, and store data required for new services• Document data flows and error handling of new features and services• Plan 4 Program Increments of development work in SAFe Agile framework • Work in cross-functional teams to optimize functionality and increase overall service performance• Prioritize user stories in the backlog and pull into sprint plan Show less Business Technical Analyst, Shipboard Integrations• Oversaw POS System integration triaging for food and beverage service (F&B)• Performed gap analysis for pain points in F&B data flow, identifying areas and solutions for improvement• Sourced and mapped data to migrate enterprise HR system • Ran daily stand up with 5 different global vendors to triage bugs between integrated systems• Prepared SOWs and quarterly financial contracts for Release Train comprised of 3 teams Business Technical Analyst, Shoreside Integrations• Coordinated with 5 GDS Third Party vendors to integrate into the booking flow and reservation system revenue stream• Worked primarily with RESTful API services using Kafka event system architecture• Gathered functional and technical requirements; wrote user stories for development team of 2-3• Reported out weekly sprint deliveries to RTE in ART Sync• Ran daily stand ups with 7 team members, clarifying requirements and resolving blockers Show less

  • Senior Consultant at Capgemini

    Jul 2021 - Nov 2021

  • Consultant

    Jun 2019 - Jul 2021
• 

  Urjanet

  Nov 2021 - May 2022

  Manager, client services

  Acquired by Arcadia in May 2022

• 

  Arcadia

  May 2022 - now

  • Senior Product Manager

    May 2024 - now

  • Senior Manager, Customer Success

    Apr 2023 - May 2024

  • Manager, Client Services

    May 2022 - Apr 2023