Experience

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  Celtel tanzania

  Jan 2001 - Jan 2003

  Customer care
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  Inter-con security systems, inc.

  Aug 2004 - Mar 2008

  Operations support officer

  Supervised and managed company-client relationship in all sites where the company operates. Including visiting clients and receiving queries of their concern related to product and services offered by the company. Field attendance of queries in all sites such as San Francisco, Pinole, Hayward, Pasadena, Pleasanton, San leandro, and Oakland ( all these sites located to commonly known as Bay area - California).Clients served by the company included government agencies such as East Bay Municipal Utility District (EBMUD); Healthcare sector such as Kaiser Permanente; Corporations such as Oracle Inc. offices in Pleasanton; Religious premises; shopping centres (malls) etc. Such experience provided me with understanding what does it mean with " customer experience, client centric business and people management". Important all, i learned a common known slogan that "customer is always right" As part of operation support, i prepared and documented reports related to incidents, and advising the client the best approach by aligning with company process and procedures to handle customer queries. Show less

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  Stanbic bank tanzania limited

  Jun 2008 - May 2019

  Country project manager

  Accountable for managing the delivery of various projects ( IT infrastructure projects; IT systems projects; Peripherals and applications projects; Customer products and services projects; Business process automation projects; Constructions of branches and ATMs projects etc) and for providing managerial support for all the projects conducted at Stanbic Bank Tanzania and across Standard Bank Group in Africa.Also responsible for formulation and strengthening Project Management Office (PMO) by recruiting, coaching and mentoring PMO staff. This involves developing project governance policies, process and procedures within the bank. Previous reporting to Head of Operations, then Chief Information Officer. Responsible for chairing project meetings and secretary of Project Board Executive Committee which involves Executive Committee (EXCO members). Show less

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  Ebmc management consultants

  Apr 2013 - now

  Senior project advisor

  EBMC Management Consultants (EBMC Solutions) is a local consulting firm in areas of project/programme management, career development, professional training as well as educational consultant. EBMC Management Consultants is the collection of different professionals and experts that have vast knowledge, skills and experience in project management, career training and educational consulting. The services offered range from project management expertise to business/organisation solutions in all sectors to help public and private organizations, non-governmental organisations, charities and individuals to have solutions in their workplace.My role as an advisor is to provide expertise, knowledge and skills in all areas of project management, such as project planning and management, project auditing, project governance, developing project management framework and processes including monitoring and evaluation expertise etc. As an independent advisor, main talks is evaluate and access the client needs and providing a best practice workable tool to enhance, improve and resolve issues as per client's needs. Show less

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  Crdb bank plc

  May 2019 - now

  Portfolio manager, pmo

  The Portfolio Project Manager is an integral part of the Project Management Office (PMO) management team, responsible for planning, engaging, executing, monitoring, and supervising projects. My role is to support the Senior and Executive team in successfully delivering projects by providing value-driving strategic insights as well as formulation of PMO’S strategy and execution plans for all planned projects. I am responsible for the management, coordination, and oversight of assigned project activities within the organisation. The position requires a proven track- record in management of project deliverables or re/development along with consultant oversight, initiative, and professional judgment. The primary accountability is to ensure that project deliverables meet the business’ needs and organisation’s strategy. Overall, I provide coaching, training, directing, mentoring and oversee the performance of group of project managers. Show less

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  Empowerment & social change initiatives organisation, a non-profit organisaion

  Jan 2023 - now

  Chairman and co-founder

  Our key focus relies on empowering and bringing positive social change initiatives in education, healthcare, shelter, water, agriculture, SMEs, Innovations, ICT4D, and research.My duties as Chairman revolve around internal and external leadership roles, such as;1. Oversee the growth, contribution, impact of the organisation in all the communities we serve2. Provide supervision and support to the leadership team3. Acting as a figurehead or spokesman when required4. Ensure smooth running of all meetings in our organisation5. Coordinate and ensure appropriate policies and procedures are in place for the effective management of the NGO6. Regular reviews of the organization’s vision and mission7. Engage with partners, staff and other stakeholders in strategic planning processes8. Manage day-to-day operations, organize fundraising efforts, and secure funding as needed9. Representing the interests of the organization to the public, donors, and others10. Overseeing the organization’s finances Show less