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Michelle B.

Michelle B.

Web Application Development

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location of Michelle B.Greater Dublin

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  • Timeline

  • About me

    MSc AI | Data Analysis | Technical Support

  • Education

    • University of San Francisco

      2018 - 2018
      Data Science Bootcamp

      Data Science Bootcamp - Linear Regression, Data Acquisition, Computer Science - Python, R

    • Ulster University

      2005 - 2006
      Masters of Science Human Nutrition Distinction

      MS Project - The association between body composition and vitamin D status

    • University of Galway

      1993 - 1997
      BSc Applied Physics and Electronics

    • University of Galway

      2022 - 2024
      Master's degree Computer Science—Artificial Intelligence

      Data Analytics and Visualisation, Machine Learning, Deep Learning, Natural Language Processing (NLP), LSDA, Research Skills, Reinforcement Learning and Multi-Agent Systems, Information Retrieval, Ethics in AI

    • City College of San Francisco

      2010 - 2018
      Computer Science

      Python, Statistics, Linear Algebra, PHP, Ruby, JavaScript, Multimedia Production, Graphic Design for Web, Photoshop

    • Nature Care College

      2002 - 2003
      Diploma Remedial Therapies

  • Experience

    • Lake Communications

      May 1999 - Jul 2001
      Web Application Development

      Research and development of interactive websites and web applications

    • Ard Nahoo

      May 2003 - Aug 2005
      Health Centre Manager

    • Wholefoods Wholesale

      Oct 2006 - Jan 2009
      Nutritional Sales

      • Provided support and training on nutritional supplements.

    • Waterlane Works

      Mar 2009 - Mar 2012
      Web Design & Development

      • Designed, developed and delivered bespoke websites for small businesses.• Created custom websites and email templates using HTML, CSS, PHP, Photoshop and WordPress as content management system.

    • GYANT

      Oct 2018 - Dec 2018
      Data Analyst Returnship

      • Delivered user experience insights through analysis of user data for the GYANT AI-based doctor app.• Tools & technologies: Python (NumPy, Pandas, Matplotlib, Plotly, psycopg, Scikit-Learn), PostgreSQL, MongoDB, Bash, Jupyter Lab, PyCharm, GitHub, Studio 3T, PopSQL

    • Cloudflare

      Oct 2019 - Jan 2021
      Technical Support Engineer

      • Provided enterprise level support via email, chat, and phone• Utilized Cloudflare environment along with multiple in-house and external tools to investigate and troubleshoot customer networking and security issues • Tools & technologies: CLI (dig, traceroute, cURL), SQL, BigQuery, Kibana, Grafana, Zendesk, JIRA, TCP/IP, HTTP/S, SSL, SFTP, DNS, API

    • Snowflake

      Jan 2021 - Aug 2021
      Cloud Support Engineer

      • Solved tier 2 technical issues for Snowflake enterprise customers• Utilizied the Snowflake environment, connectors, partner software, and tools to investigate issues• Tools & technologies: SnowSQL, ETL integrations, ODBC/JDBC, SSO, Azure AD, Okta, SAML, Java

    • Genesys

      Oct 2021 - Sept 2022
      Senior Technical Support Engineer

      • Troubleshooting API integration issues for enterprise customers using the Genesys Cloud platform• Tools & technologies: SIP, WebRTC, VoIP, PCap, API, Postman, JIRA, Salesforce

  • Licenses & Certifications