Olga Lukša

Latvia

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Timeline
About me
Head of q.beyond Riga
Education
- Rīgas tehniskā universitāte (riga technical university)
  2000 - 2005
  Master's degree information technology
Experience
- Infineon technologies ag
  Feb 2004 - Aug 2005
  Internship
  Assistant (IT) / SQL reports, data base creation, administration, work with CRM system (SAP appication), work with end customers.
- State agency of health statistics of latvia
  Nov 2005 - Feb 2007
  Database administrator
  Database administration, change requests, SQL reports, WEB page administration.
- Lattelecom
  Jan 2007 - Jan 2011
  System coordinator
  Work with CRM system based on Siebel technology (Siebel 6.0, Siebel 8.1); Analysis of new Change requests and processing for realisation, new functionality testing; Problem requests, escalation; new user training; SQL reports.
- Tele2 latvia
  Mar 2011 - May 2018
  Managing 3 teams: System Administration Team (8 people), Siebel Data Migration Team (7 people), Siebel Support Team (11 people)System Administration Team:Responsible for normal operation and availability of 10 systems:CRM system (Siebel) – full responsibility for all environments, not only production (around 50); knowledgement systems, document archiving systems, e-learning system Main responsibilities: new environments, deployments, system monitoring, On Call, access mgmt., bridge between requestors and vendorsSiebel Data Migration Team:Responsible for data migrations for big projects, data replication, data extractsSiebel Support Team:2nd line support for 5 countries (incident mgmt., problem mgmt., workarounds, monitoring) Show less Managed 4 teamsSiebel Maintenance Team:Responsible for new environments, deployments, system monitoring, On Call, access mgmt.Siebel Test Team:System testing (manual), Regression testing (manual + automated tests), Sanity testing (automated tests) Siebel Product Configuration Team:Responsible for product catalog in the system. Configuration of new, adjustments of existing products. Deployments to production and other instancesOBIEE & Data Migration team:Responsible for data migrations for big projects, data replication, data extracts, development and maintenance of OBIEE reports Show less
  - CRM Maintenance & Support Group Manager
    Sept 2015 - May 2018
  - Siebel Maintenance, Test & Product Configuration group manager
    Mar 2014 - Sept 2015
  - Siebel Test Team Lead
    Jul 2012 - Mar 2014
  - Test Automation Lead
    Mar 2011 - Jul 2012
- Cognizant
  May 2018 - Oct 2020
  Responsible for Quality Engineering and Assurance practice head in Baltics region.Managing multiple System Test and Solution Test teams working for different markets and applications. Experience in working with local, offshore, as well as mixed location teams.Experience in Agile methodology as well as working with a single Projects.Managing Delivery and Release Management team.
  - Quality Engineering and Assurance Practice Head in Baltics region.
    May 2018 - Oct 2020
  - E2E Test and Release Group Manager
    May 2018 - May 2020
- Q.beyond riga
  Oct 2020 - now
  Head of q.beyond riga
Licenses & Certifications
- Certified gbs professionals advanced diploma in gbs
  Hackett group inc/the
  Jan 2023
Honors & Awards
- Awarded to Olga Lukša
  Certificate of Excellence Breakout recognition: Over and Beyond Breakout leaders, Dubai Jan 2020 This awards recognizes the best QE&A resources who have exceeded expectations and delivered Best-in-Class. Olga, your expertise and especially your speed in taking actions and pro-active communication are an example for all. It’s a pleasure working with you.Head of QE&A Northwest and South Europe