Stephan Pantos

Experience

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  Canadian Armed Forces

  Jun 2006 - May 2009

  Communication Research Operator
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  Empire Life

  Jun 2012 - May 2013

  Business Support Coordinator

  ● Process customers orders on the phone, on-line, and in person● Diffusing situations among employees and other customers● Working with a variety of customers and individuals ● Providing assistance and feedback in the work environment● Perform data backups and disaster recovery operations● Conduct tests and perform security and quality controls● Control and monitor e-mail use, Web navigation, and installed software● Provided level one desktop and network support for 800+ users through remote connection, email, telephone, and in person.● Troubleshooting and repair of desktop, laptop, printer and personal devices.● Preformed Equipment (Installations, Moves, Adds and Changes)● Created, edited, track and completed tickets through Inventory/Ticketing system.(Track-It! Help Desk & Helpdesk Software)● Creating, removing and maintaining inventory assets through (Track-It! Help Desk & Helpdesk Software)● Purchasing of new hardware, software and peripherals.● Installed programs through scripts and packages through Numera Deploy.● Scheduling build and rebuild of desktops and laptops.● Ensure users are in proper organizational unit through Active Directory.● Laptop secure encryption through SecureDoc and TrendMirco encryption.● Telephone support for users via Nortel Symposium Contact Center Symposium Call Pilot and Optivity Telephony Manager OTM● Troubleshooting and support for mobile devices including(Blackberry, Apple and Android) Show less

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  Weehooey Inc.

  Sept 2013 - Nov 2013

  System Technician

  ● Interact with customers on a daily basis to ensure their satisfaction with Weehooey andthe products and services we provide.● Provide timely support for users.● Installation, configuration, integration, maintenance, monitoring, diagnostics and repair,of the following:- Servers, Windows & Linux (physical & virtual).- Systems such as mail servers, DNS servers, web servers, database servers,backup systems.- Networks & network security (both local and wide area networks).- VoIP telephone systems.● Users’ computers, mobile devices, printers, scanners and other devices..● Preparation of documentation for users and administrators.● Document work conducted, materials used and information necessary for accurate andtimely billing of customers.● Identifying opportunities for customers to improve their infrastructure, processes,procedures in support of their business objectives● Basic scripting or coding:- Google Apps Script- Microsoft PowerShell- Ruby, Python, BASH- HTML, CSS, JavaScript● Training of staff, customers or business partners.● Professionally represent Weehooey at events and functions. Show less

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  Walmart Canada

  May 2014 - Dec 2014

  Customer Service Manager

  ● Ensuring compliance with the Company's procedures regarding Customer Satisfaction.● Correcting register errors when necessary/required.● Monitoring and maintaining all front-end cash levels and cash funds.● Verifying items on refund tickets to actual merchandise returned.● Co-ordinating the lunch/break schedules for Cashiers, People Greeter, while having an adequate number of Cashiers on registers to provide customer service.● Receives customer complaints and resolves complaints when possible.● Supervise other workers, while performing regular duties. Show less

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  Thousand Island OLG Charity Casino

  Nov 2014 - Mar 2015

  Slot Technician

  ● Participated in Joint Health & Safety, attended monthly meetings and inspections.● Inspection of jackpots by verifying the slot machines have not been tampered with.● Exceeds guest expectations by providing outstanding customer service.● Helped create an engaged work environment by caring about and supporting my colleagues everyday.● Maximizes the uptime of the machines to ensure the best experience for our Guests; (Preventative Maintenance, Out of Service and Post Activation tracking).● Completes conversion kit requests.● Maintains and repairs slot /video machines and associated progressive meters on gaming floors including preventative maintenance of these units. Show less

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  LMS IT SERVICES

  Feb 2018 - May 2018

  Computer Technician

  ● Installed network routers, firewall and cabling.● Process customer’s orders on the phone, on-line, and in person.● Working with a variety of customers and individuals.● Providing feedback in the work environment.● Conduct tests and perform security and quality controls.● Preformed Equipment (Installations, Moves, Adds and Changes) for Ricoh Printers.

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  OT Group

  Jul 2019 - Aug 2019

  Information Technology Field Technician/Help Desk

  ● Perform data backups and disaster recovery operations.● Networks & security troubleshooting for (both local and wide area networks).● Installation, configuration, integration, maintenance, monitoring, diagnostics and repair,of Windows & Linux (physical & virtual) Servers.● Configure, repair and troubleshoot computers desktop, laptop, mobile devices, printers, scanners and other devices.● Purchasing of new hardware, software and peripherals.● Evaluate and install computer hardware, networking software, operating system software and software applications.● Exceptionally skilled in Microsoft Windows XP/Vista/7/8/10, Fedora Core Server, Office 365. Show less