Marie Stephenson

Experience

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  Hall Hill Farm

  Mar 2007 - Dec 2015

  Customer Service/ Farm Guide

  Roles and Responsibilities: I worked part time at 'Hall Hill farm', this is a working farm and award winning tourist attraction. I worked here since I was sixteen years of age, during this period I gained excellent customer service skills face to face and over the phone. This has been shown in mystery shopper reports explaining I was 'calm and collected' with customers at a very busy time. I have gained leadership skills by becoming a Farm Guide which includes taking the children and teachers around the farm and teaching them the workings of the farm, the animals and health and safety. As well as working on the farm I was one of few who had been entrusted to work in the Gift Shop on the farm. This involved greeting customers into the farm, handling money, stock control and also answering the phone. Certificates achieved: Welcome Host (includes Welcome to Excellence) Show less

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  Npower

  Jan 2013 - Mar 2013

  Customer Service Advisor

  Customer Service Advisor - My role involved handling customer queries, handling complaints and general account information. I used a system called SAP which I had 6 weeks training on. I achieved all expected role.

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  New College Durham

  Apr 2013 - Nov 2013

  Supply Pool Administrator

  Admin support for senior managers. Similar roles and responsibilities as I am doing at present.

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  New College Durham

  Feb 2017 - Jun 2018

  I provided flexible administrative support for the Vice Principal and their team as well as the Occupational Health Department. I liaised with internal staff to arrange meetings. I am competent in outlook for diary management. I utilised Microsoft Office to produce letters, standardise reports and general copy typing. I attended meetings to take/record accurate minutes. I am aware of the Curriculum and the importance of Quality Assurance. Within the OH unit I carried out work on the specialist cohort system. Other work included, data input, contacting clients, liaising with doctors surgeries and answering general queries that come into the department. I adhered to the strict code of confidentiality within New College Durham. I was also involved in Exam Board procedures and I am aware of the importance of them. I worked on the Management Suite reception and provided a service for staff, students and the general public. I have been praised for my support '‘Support to her colleagues has always been one of Marie’s key strengths along with her flexibility.' Show less Taught on the Management and Leadership module within the BSc (Hons) Health and Wellbeing as well as Personal Pofessional Development for FdA in Public and Community Services. Subjects included: Organisational Structure and Culture, Leadership vs Management, Leadership Theories, Attracting and Keeping Talent, Motivational Theories, Business Risk and Types of Teams. Other duties included managing workload, updating and creating Schemes of Work, lesson planning, assessment and feedback. I am a reflective practitioner and I am continually updating my practices to make sure the learners receive the best learning experience in a creative and innovative way. I take pride on supporting and mentoring colleagues/students. It is important to build a good rapport to be able to motivate an individual and help them succeed. Show less

  • Lecturer

    Sept 2017 - Jun 2018

  • Administrator

    Dec 2013 - Oct 2017

  • Agency Lecturer

    Feb 2017 - Jun 2017
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  New College Durham

  Sept 2019 - Apr 2022

  Elected Support Staff Governor to the NCD Governing Body in June 2021. Corporation Governors are there to support the Senior Leadership Team and are vital to guaranteeing students’ success. We help ensure that the College offers the best qualifications and has to the most up to date resources so students develop the skills and knowledge that employers want. The Search Committee confirmed me as the Safeguarding Link Governor to liaise with Designated Safeguarding Leads and Governors. I also sit on the Further Education Quality, Curriculum & Students Committee and the Higher Education Quality, Curriculum & Students Committee. Show less

  • Support Staff Governor

    Jun 2021 - Apr 2022

  • Personal Learning Coach

    Oct 2017 - Apr 2022

  • Curriculum Support Coach

    Sept 2019 - Nov 2019
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  Canny Study

  Dec 2019 - Nov 2021

  Managing Director

  Private Study Skills Tuition for all learners. Find me on Facebook, Instagram and Twitter

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  DurhamWorks

  Apr 2022 - now

  Employment Coach

  Supporting young people 16-24 years old, who are not in education, employment or training across Co Durham who acquire sustainable employment. Providing an inclusive programme to remove barriers and create employment opportunities.