Andrew Donohue

Experience

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  Operational Precision Systems, LLC

  Sept 2017 - Aug 2018

  Software Engineer Intern

  -Complete assigned tasks such as bug fixing, coding new extensions to both front and back end leveraging programming languages such as XML, Javascript, Vue.js, and PHP.

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  Corsica Technologies

  Nov 2018 - Nov 2019

  Tasks included:-Monitoring, Troubleshooting and reporting on internet/power outages using Solarwinds/N-Central with ticketing system Autotask. -Verifying/fixing patching/backup/NAS/antivirus on Windows Servers/Workstations-Troubleshooting DHCP / Switch / VM (Hyper-V, VMware) / V-switch / Uptime / Router/Firewalls (Sonicwall/Cisco Meraki) / WAPs (Ubiquity) / Internet issues and providing remediation, customer updates, and/or vendor managing to resolve monitored and reported issues-Provide End User Support such as setting up/troubleshooting VPNs(NetExtender), resolving printer/scanner issues, troubleshooting connectivity issues, providing Office365 support, managing user configurations in Active Directory, resolving issues with Line-of-Business applications and new user/workstation setups.-Following standard ITIL business processes in an MSP environment Show less

  • Network Operations Technician

    Apr 2019 - Nov 2019

  • Service Coordinator

    Nov 2018 - Apr 2019
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  Anne Arundel Medical Center

  Nov 2019 - now

  -Served as Tier 2 escalation for all help desk related issues including VPN, Office 365, installing/remediating critical health care applications, desktop support, printers/scanners, thin clients, wireless/network issues, active directory related issues, etc.-Leveraged and wrote Command-line and Powershell scripts to automate workflows for desktop support-Assisted and trained tier 2 and 1 team members on daily tasks

  • Desktop Engineer

    May 2022 - now

  • Systems Support Technician

    Nov 2019 - May 2022