Ryan Gaupp

Experience

• 

  Troop 228

  Sept 2010 - May 2015

  Eagle Scout

  Received my Eagle Scout of Honor in May of 2015 after years of helping other scouts, dedication, and being a Patrol Leader that lead other scouts to Eagle.

• 

  Bed Bath & Beyond

  Apr 2015 - Aug 2018

  Sales Associate

  In this position I learned a lot about consumer needs and how technology didn't always meet their needs.• Assisted customers with online purchases when inventory is unavailable in store, resulting in increased in-store online sales. • Assisted regional and store leadership in inventory management and monitoring• Maintained a basic knowledge of products, in store and online, which I used to assist consumers with purchase decisions• Managed customer inquiries, check out, and facilitate payment collection and processing Show less

• 

  Jimcor Agencies

  May 2018 - now

  As an associate in a mid-sized insurance firm, I enjoy the opportunity to wear many hats. Our technology management, including the CIO, frequently involve me in troubleshooting and problem solving when critical and time sensitive issues arise. Jimcor has enabled me to be involved in broad range of strategic technology initiatives even at this early stage of my career.• Problem solving, solution design, and technology delivery for a 180-employee company• Designed and modernize a new website for Jimcor Agencies using Wix content management system (https://www.jimcor.com) that adheres to corporate branding standards and information policies• Successfully managed and executed the distribution of computers and equipment to all 180 employees during the pandemic, to enable full business continuity during lockdown• Configured cybersecurity applications to secure email threats using Avanan and ProofPoint• Involvement in Jimcor’s early cloud initiatives to experiment with cloud usage and inform a broader cloud strategyo Migrate on-premises exchange services to O365 Cloudo Managed cloud disaster recovery environments for email backup• Responsible for regular communications to employees to inform them about changes and cybersecurity tips sent via email (we call these Tech Tip Tuesday’s)• Managed Active Directory and new user application setups for new hires; about 25 a year• As one of the few on-site employees during Covid, I helped system and database administrators troubleshoot issues with servers and application configuration• Helped with testing of our core insurance platform before key releases. I test the customer communications components that were included on renewals and cancellation notices, then worked with management to resolve bugs and issues• Led a three-month rollout of Microsoft Teams which helped improve adoption among employees through lunch and learns, video conferences, and other communications• Hosted company-wide presentations on technology Show less The initial three month paid internship was extended for more than a year due to involvement in critical projects that included replacing the core platform that manages customer relation management, competitor analyses, and logistics. • Implemented a user-friendly database of brokerage contacts that served as a shared workbook for over 150 agency employees• Updated insurance carrier contacts in databases creating a proprietary CRM• Researched the logistics and vendors needed to facilitate an office move to a new location• Mapped insurance firm competitors and developed strategies to open new office locations across different areas in the United States• Prepared competitor analysis and compiled products and services they offered into reports for senior executive management consideration• Created and implemented a new website, https://www.cybersolved.com/, for insurance agents to submit applications for cyber insurance inquiries Show less

  • IT Project Specialist

    Mar 2023 - now

  • Technical Support Analyst

    May 2019 - Mar 2023

  • Internship

    May 2018 - May 2019