Olga Ionova

Experience

• 

  Brooke, Action For Working Horses and Donkeys

  Oct 2012 - Aug 2015

  Head of Supporter Care

  was responsible for: • devising and delivering supporter care strategy• creating policies, procedures and systems relating to supporter contact, donation processing and fulfilment• supporter engagement, income processing, fulfilment and other administrative functions

• 

  Diabetes UK

  Feb 2016 - now

  Working to ensure fundraising practices are of excellent quality and high levels of complianceDesigning and delivering Fundraising compliance training programmesManaging Gift Aid compliance Producing policies and procedures Establishing appropriate lawful basis for processing personal data Reviewing Data Protection statements, procedures and policies Mapping out organisational data use Managing change Influencing review of business rules Delivering communications and training Responsible for:Organisational Gift Aid compliance Improving processes and procedures

  • Quality and Compliance Manager (Fundraising)

    Sept 2018 - now

  • General Data Protection Regulation (GDPR) Project Manager

    Aug 2017 - Aug 2018

  • Gift Aid Manager

    Feb 2016 - Aug 2017