Rick Young

Experience

• 

  Northwest Texas Healthcare System

  Jan 2000 - now

  Won a Circle of Excellence award out of 1800 employee along with several additional service excellence awards. Built 34 servers for a new Centricity PACS system including failover servers running at an offsite location.Virtualized 95% of our physical servers by implementing Cisco UCS and EMC VNX in our data center. Added new hosts to UCS and new Storage to the VNX as the company expandedManaged all VMWare upgrades. Started at version 4.1 now running version 6.7.Migrated all servers and storage from VNX 5300 to VNX 5400. Moved the VNX 5300 to an offsite location and connected to a 4 host UCS to use for failover servers and second copy backups.Monitored 150 virtual servers and 100 virtual desktops to ensure 100% uptime.Provisioned all storage on file and block side of VNX SAN.Worked with a team to replace Nortel network with Cisco, including Core Switches and all 25 data closets.Achieved better wireless coverage by upgrading Cisco controllers to newer OS to support the newest access points and adding over 100 access points to the network.Provided remote access for vendor support and other hospitals to send diagnostic images by configuring tunnels on Cisco ASA.Have been an integral part of almost all new projects by building, configuring and supporting all new servers.Improved backup reliability and ease of use by implementing a Unitrends appliance, and later adding a virtual Unitrends appliance on our offsite SAN. Show less Saved $140,000 by completing a complete data migration from a heartlab system to a new cardiology system.Led server and system implementation projects and hardware and software installations.Figured out how to pull studies from a legacy cardiology system that saved the Hospital $4,000 per occurrence after support had lapsed.Lead technical resource for all Business Office systems, new Cardiology, OB, and Echo Imaging system, EKG Muse system, WatchChild L&D charting system.Implemented distributed file system for user shares that allowed us to move and replicate user data without users losing access to their files. Show less Analyzed and refined policies and procedures to control costs and maximize operational efficiency.Developed and maintained a new inventory database for hospital printers to mitigate risk.Designed and implemented a file sorting program for Medical Records Transcriptions to increase productivity.Managed user support operations by handling hardware and software installation and maintenance, problem diagnosis, troubleshooting, and issue resolution.Performed problem diagnosis, troubleshooting, issues resolution, and escalation for all hardware problems.Managed and trained a team of 3 operators to reduce ticket times as the company continued to scale. Show less

  • Network Administrator

    Jan 2012 - now

  • Computer Tech II

    Jan 2008 - Jan 2012

  • Computer Tech I

    Jan 2005 - Jan 2008

  • Lead Computer Operator

    Jan 2000 - Jan 2005