Aziz Ul Haq

Experience

• 

  Bank Alfalah Limited

  Apr 2015 - Apr 2017

  Counter Services Officer (CSO)

  • Cash Handling• Process routine account transactions• Collect loan and utility payments• Promote bank products• Count cash at beginning and end of shift• Balance currency • Cross Selling• Proven ability to develop and implement creative solutions to complex problems.• Demonstrated respect, friendliness and willingness to help wherever needed.• Proved successful working within tight deadlines and a fast-paced environment.• Assisted with day-to-day operations, working efficiently and productively with all team members.• Identified issues, analyzed information and provided solutions to problems.• Learned and adapted quickly to new technology and software applications.• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Show less

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  Askari Bank

  May 2017 - Apr 2018

  Operations Officer

  • Maintaining and sustaining quality service to customers• Providing administrative and documentation support• Assisting Branch Manager to carry out different promotion activities• Fund transferring• Inward Clearing• Outward Clearing• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.• Implemented processes that simplified procedures and reduced average processing time.• Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.• Maintained equipment at operational readiness annually.• Verified compliance with best business practices throughout organization.• Contributed to business development efforts to drive revenue and meet corporate objectives.• Optimized business processes to foster operational efficiency.• Encouraged and promoted ideas aligned to business needs and benefits.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.• Managed internal operational standards and productivity targets.• Documented transactions, orders and expenditures to gather sales data and forecast financial needs. Show less

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  Dubai Islamic Bank

  May 2018 - Dec 2019

  Operations Officer

  • Provide preferential customer experiences through proactive facilitation and problem resolution at branch level.• Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.• Build customer association and loyalty through KYC meet and greet initiatives serving as the ‘face of service’ for Bank.• Manage customer traffic and ensure increase of Alternative Distribution channel usage.• Ensure and facilitate in achieving excellent results in Mystery Shopping and Service KPIs.• Responsible for branch and ATM up keep, ambiance, cleanliness and branding in collaboration with the related departments.• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.• Implemented processes that simplified procedures and reduced average processing time.• Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.• Verified compliance with best business practices throughout organization.• Contributed to business development efforts to drive revenue and meet corporate objectives.• Optimized business processes to foster operational efficiency.• Encouraged and promoted ideas aligned to business needs and benefits.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Conducted root cause analysis in deficient areas to identify and resolve issues.• Managed internal operational standards and productivity targets.• Documented transactions, orders and expenditures to gather sales data and forecast financial needs. Show less

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  The Bank of Punjab

  Dec 2019 - Jul 2021

  Operations Manager

  • Ensure that all regulatory reporting are submitted on timely basis to avoid non-compliance at all levels.• Management of variable cost factor pertaining to branch operations and to maintain the cost at minimum level and within budget to ensure branch efficiency.• Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furniture’s/ fixtures/ IT equipment to effectively support the front-line of the branch.• Hold the custody of cash vault, security stationery and ATM, while acting as branch security officer by conducting security drills and alert staff, in order to remain vigilant and maintain security.• Ensure all processes are followed as per Branch Operations, Foreign exchange manuals & KYC/AML policy; while ensuring Compliance and TATs are met as per Service Level Agreement between departments.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.• Introduced new methods, practices, and systems to reduce turnaround time.• Supervised operations staff and kept employees compliant with company policies and procedures.• Developed and implemented strategies to maximize customer satisfaction.• Analyzed and reported on key performance metrics to senior management.• Increased profit by streamlining operations.• Reported issues to higher management with great detail.• Interacted well with customers to build connections and nurture relationships.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Monitored daily cash discrepancies, inventory shrinkage and drive-off.• Reduced operational risks while organizing data to forecast performance trends. Show less

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  NRSP Microfinance Bank

  Sept 2021 - Dec 2022

  Operations Manager

  • Ensure all processes are followed as per Branch Operations, Foreign exchange manuals & KYC/AML policy; while ensuring Compliance and TATs are met as per Service Level Agreement between departments.• Ensure all trade business are managed and supervised by following procedures to ensure adherence to the bank’s risk and compliance policies. (wherever applicable)• Ensure that all regulatory reporting are submitted on timely basis to avoid non-compliance at all levels.• Supervise and ensure compliance with Money Laundering and terrorist financing regulations and Know Your Customer Guidelines, while regularly reviewing KYC status, customer profiles, conduct risk assessments, authorization of transactions on a daily basis, to ensure that the branch conducts its business following the required system/ process flow to counter money laundering and terrorist financing.• Management of variable cost factor pertaining to branch operations and to maintain the cost at minimum level and within budget to ensure branch efficiency.• Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furniture’s/ fixtures/ IT equipment to effectively support the front-line of the branch• Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits.• Hold the custody of cash vault, security stationery and ATM, while acting as branch security officer by conducting security drills and alert staff, in order to remain vigilant and maintain security. Show less

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  HBL - Habib Bank Limited

  Dec 2022 - now

  • Manage the overall business relationship with customers in order to extend satisfaction• Monitor sales and action plans for the branch and proactively support staff to achieve the business targets within given time frame.• Ensure the highest level of accuracy and professionalism is maintained while providing services to the customers.• Ensure compliance through a sound knowledge of bank’s policies, procedures, services and system to avoid risk factors.• Ensure employees under your supervision receive appropriate training to perform his/her duties effectively.• To provide coaching and feedback in order to increase staff motivation and morale.• To ensure that all the branch expenses are occurred within approved budget. Show less

  • Branch Manager

    Dec 2022 - now

  • Branch Manager

    Dec 2022 - now