Rahul Nair

Experience

• 

  Accel Fronline Limited

  Mar 2012 - Dec 2013

  Technical Support Engineer

  - Worked as Technical Expert to support all Asian customers with Antivirus product- Worked as technical expert for end user, small and medium business level for installing and configuring Antivirus in respective systems.- Users contact us for any technical issues they face on their machine which is covered under the support plan. - Expertise skills in Virus Removal, also supported installation and troubleshooting of all antivirus applications used by clients.- Acted as SME and provided training to new joiners as part of process training. Show less

• 

  EY

  Dec 2013 - Jan 2018

  Infrastructure Engineer

  • Involved with L2 team to provide level 2 support for EY partners and employees worldwide.• Supports engagement teams in cloud platforms such as Amazon Web Services (AWS), Microsoft Azure.• Managing and monitoring alerts generated on windows servers.• Supports engagement teams in system administration and network configuration management.• Supports the Microsoft Back Office products including Exchange and SCCM.• Supports application such as Lotus Notes, IBM Notes, MS Office 2010&2013, Lync and Skype for business support.• Assists by being a Subject Matter Expert (SME) to provide process trainings for the new hires in the team.• Assists in implementation and maintenance of RSA Secure ID (VPN).• Assists in maintaining network bandwidth for minimal utilization issues.• Supports EY employee’s queries via phone, mail and face to face.• Provides maintenance of active directory, file and print support.• Supports machine build testing, configuration and installation for EY employees.• Engaged in monitoring and troubleshooting network connectivity in multiple EY office locations.• Supports engagement teams to ensure proper configuration and maintenance of network devices.• Technologies Used: AWS, Azure, Active Directory, Microsoft Office, IBM Notes, Skype for Business, VPN, HTTP, DNS, TCP/IP, load-balancing, firewalls and internet gateways. Show less

• 

  EY

  Jun 2018 - May 2022

  • Designed Architectural diagrams based up on the client requirements for their application hosting in the Azure Cloud Environments. • Provision Azure resources using management console as well as Command Line Interface. (CLI)• Build of new environments for development and test in Azure.• Managed Applications hosted on Web App.• Deploy Logic App, Azure Backup and other Confidential backup solutions for Azure• Plan, build and configure network infrastructure within the VPN. • Define NSG configuration depending on access parameters provided • Responsible for systems and application performance monitoring.• Responsible for launching VM instances (Linux/Windows) using Scale sets as per the requirement of client project.• Configured and implemented the Azure VM instances for our application teams. Troubleshooting issues with the application developers to VM instances. • Help creating IAM roles and role-based policies for various resources to access Azure services. • Auditing, Monitoring and Managing Microsoft Defender Alerts and Recommendations.• Implement and maintain monitors, alarms, and notifications for VM instances using Azure monitoring tools. • Helped installing and configuring docker in Red Hat Enterprise servers • Coordinating with onshore on daily activities to offshore team. • Worked as Offsite Team lead/SPOC leading a team of 3 members as offsite. • Deliver quality technical resolutions in a timely manner by analyzing problems, researching new issues in provided resources within established guidelines and prescribed procedures. • Managed and configured CI/CD pipeline for client projects• Managed GIT version control system• Writing up shell scripts for tasks automation, server housekeeping • Azure infrastructure maintenance and migration (Technology used - Azure AzCopy/ Azure Storage Explorer) • Provided technical assistance in daily system checks and performance including backups and event logs. Show less

  • Technical Lead

    Oct 2021 - May 2022

  • Associate Technical Lead

    Jun 2018 - Oct 2021
• 

  EY

  Jul 2022 - now

  Assistant Director

  • As a manager, oversee a team of Cloud Practice Engineers who support internal and external clients in highly-regulated industries with migrating complex environments to the cloud.• Help clients enhance their cloud policy posture, covering aspects such as security, cost, and consistency.• Establish and lead global teams responsible for maintaining applications on multiple cloud providers, including Azure, GCP, and AWS.• Be in charge of the development of scalable and security-compliant Infrastructure as Code (IaC) frameworks using Agile methodologies Show less