Vinoth Kumar Ethiswaran

Experience

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  MODERN COMPUTERS

  Jun 2009 - Jun 2010

  Service Engineer

  I started my career in Modern Computers as Service Engineer and Managing Desktop & Laptop Installation, Configuration & troubleshooting, Assembling PC and troubleshooting H/W related issues, Cabling and configuring small networks with switches and Hubs, Installing, Configuring and Maintaining Printers for overall for 1 years in this organization.

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  DXC Technology

  Jul 2010 - now

  Proactive monitoring of user experience score (Stability, Responsiveness, Performance, Software).Identify and analyse top issues and coordinate with respective resolver group to mitigate issues.Role-based access management.Creating baseline report to showcase the overall Stability of the Environment.License Management for the application usage.Defining/Updating the process workflow to submit request for Instruction, Action and Deployment.Deploying the instructions (Actions) based on business needs.Updating the lifecycle documents as in needed.Creating and Maintaining Management group and Guaranteed state in Tachyon Tool.Easily adaptable to changing technologies with quick and self-learn ability. Show less Requirement Analysis, Client discussion, offering customer centric optimum solutions.Creations of new distribution points based on the request and Responsible for software application creation, distribution & deployment as per the customer requirement.Deploying and Managing Packages and Applications through Advertisements / Deployments.Responsible for Software Updates group creation and Deployments using SCCM 2012 r2 monthly and emergency patch deployment activity using SCCM to all desktops & laptop and servers. Applying various patches like Critical, Security updates through SCCM environment as well as WSUS environment.Troubleshooting software update related issue by analysing log and Providing Root Cause Analysis report in case of Severity issuesExperience in user and device-based collection creation and managing the devices by using discovery methods.Client installation by manually and client push installation method.Experience in troubleshooting the client communication issues by analyzing corresponding logs.Experience in windows 10 feature update upgrade to all desktops & laptop.Experience in SCCM feature update upgrade activity.As per the process deployed and completed all the patching activity & package deployment as per the schedule and met 100 % compliance.Experience in representing daily calls to internal management and weekly cab meeting to customers. Show less

  • Senior Analyst II Infrastructure Services- Tachyon

    Jul 2010 - now

  • Professional 2 System Administrator- SCCM (From June 2020 to May 2023)

    Jul 2010 - now
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  Hewlett Packard Enterprise

  Jul 2010 - now

  Service Delivery Consultant II - Wintel & VMware (From June 2015 to May 2020)

  Providing support for more than 8000 servers (Windows 2000, 2003 and 2008 based servers).Handling the Level 2 windows support, monitoring the servers & doing the routine activities. Performing activities on Server through ILO and Onboard Administrator and Accessing the HP Server through enclosure & troubleshoot when required.Coordinating with vendors for hardware replacements and other issues globally. Installing patches for server as per requirement Via HPSA and Providing excellent delivery to the customer (24*7) with in the SLA for incidents, service call and change activitiesSuccessfully completed the Service Improvement Plan for the customer and reduced the No of ticket counts.Handling, troubleshooting, resolving and analysis of automated incidents on issues related to AD, Windows Clustering, DHCP, DNS, Printer, Performance, Server down, memory and disk space issues etc.Managing 2 and 4 node clusters as per the customer requirement and handling customer raised requests such as printer installation, DNS entry, DHCP scope creation and extension.Monitoring automatic patching done via RADIA and HP Server Automation Client and manual reboot after patching for cluster servers.Validating the server build before releasing to production environment and Identifying the outdated drivers and upgrading HP Proliant support pack and Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers.Performing HP Onboard Administrator Firmware upgrade and Handling end to end co-ordination with vendors for Hardware replacements and upgrades in physical servers.Weekend supporting around 230 domino server health check-up.Addressing all hardware related issue and if needed working with respective Hardware vendor to get it repaired. Create CIP activities & Automation activities to reduce workload of the team members.Work on Root Cause Analysis on repeated and unresolved incidents using ITSM process solving the issue with Problem tickets. Show less

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  HP

  Jul 2010 - now

  Service Delivery Consultant I - Wintel (From July 2010 to May 2015)

  Handling the Level 1 windows support for, monitoring the servers & doing the routine activities.We are full responsible for 3 major regional data centers servers which are located in France, United Kingdom, and Germany.we are responsible for all the group management activities like grant access/creating the groups.We are responsible to monitor the windows server via Tivoli Monitoring and Magic help desk.Managing users and groups.We are responsible to manage the user home drive issue via quota system.We are responsible to install the applications for the servers based on the support level.We are responsible to fix the server performance issues.We are responsible to resolve all the incident ticket within SLA if any process related or access related issue, we escalate the ticket to L2 and resolve the issue.If any hardware issue opens a ticket send to site, ask them to work with the vendor and fix the issue.Spot Award for CIP Initiation and Got eAward for Performance effort. Show less