Alicia Chen

Alicia chen

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location of Alicia ChenGreater Melbourne Area
Followers of Alicia Chen274 followers
  • Timeline

  • About me

    Product Delivery Lead at ANZ | Projects, Transformation, Technology, Data, Strategy, Cloud

  • Education

    • Tsinghua university

      2015 - 2016
      International exchange placement computer science gpa 3.5
    • Monash university

      2014 - 2017
      Bcompsc computer science

      Focus on software development, computer architecture, and the underlying theory of computation. These areas are combined with the study of computational approaches in science and engineering and with information processing applications in commerce and industry.

  • Experience

    • Crown resorts

      Aug 2016 - Jul 2017
      Table games dealer
    • Gallagher

      Jan 2017 - Apr 2020

      Organisation wide Business transformation including: - new integrated core systems (Lead management, document management, broking account management) - data migration- broker experience journeyJunior business analyst working on:- implementation of the Lead Management System- solution & design of Documentation management system (including integration solution with core systems) - e2e broker experience mapping across processes and systems- Data migration analysis- test case design Show less

      • Digital Business Analyst

        Aug 2019 - Apr 2020
      • Junior Business Analyst

        Jul 2017 - Jul 2019
      • Information Technology Internship (IBL)

        Jan 2017 - Jun 2017
    • Department of education & training, victoria

      Apr 2020 - May 2021

      Victoria School technology initiative to standardise and uplift public school technology and infrastructure.Tech Analyst to:- understand current state of technology across 600+ Victorian public schools- conduct interviews to understand use cases- create persona framework to categorise technology needs and uses Department of Education’s technology response to the COVID-19 pandemic in Victoria to ensure the continue of student learning during lockdown.Coordinated the:- delivery of 100,000+ technology devices to Victorian schools- managed the prioritisation for supply and demand of devices- accurate reporting and status to fulfilment- personally supported schools as point of escalation

      • Technical Analyst

        Jul 2020 - May 2021
      • COVID-19 Pandemic Response Lead Coordinator

        Apr 2020 - Jul 2020
    • Aia australia

      May 2021 - Dec 2021
      Business analyst

      Partnering with big 4 bank to deliver new online life insurance product to market.Stream lead for:- e2e Customer Servicing processes and customer correspondences. - Facilitated solution workshops- stakeholder engagement and management- project risk management- documented e2e solutions- worked closely with the other streams to ensure alignment to the e2e solution.

    • Anz

      Dec 2021 - now

      Financial Risk data strategy and modelling- partnering with Google to reimagine the e2e Data lifecycle in risk across the bank using cloud technology- reimagine risk reporting and modellingLead Business Analyst in:- design & build of business risk reports across products utilising Google cloud technology.- implementation of Bitemporal data model on SCD2 on Google BigQuery- reporting re-imagination on Tableau- stakeholder engagement across divisions- Data analysis & solution design of the Data Model- documentation of the conceptual, logical and physical solution- Leading and running information and training sessions- Operational Process and SoPs Design and documentation including build of Knowledge Base. Show less

      • Product Delivery Lead

        Aug 2023 - now
      • Business Analyst

        Dec 2021 - Aug 2023
  • Licenses & Certifications

    • Agileba

      Apmg international
      Sept 2019
      View certificate certificate
    • Tableau fundamentals

      Tableau
      View certificate certificate
    • Lean six sigma green belt trained

      Lean 6
      Nov 2017
    • Itil foundation v4

      Axelos global best practice
      Aug 2019
  • Volunteer Experience

    • Administration Volunteer

      Issued by Half The Sky Australia on Aug 2015
      Half The Sky AustraliaAssociated with Alicia Chen
    • Fundraising Volunteer

      Issued by OneSky Australia on Aug 2016
      OneSky AustraliaAssociated with Alicia Chen