Roberto C Martinez

Houston, Texas, United States

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Timeline
About me
IT Support Technician/Administrator
Education
- University of houston-clear lake
  -
  Bachelor's of applied science information technology - in progress
- Houston community college
  2019 - 2021
  A.a.s in computer systems networking - microsoft server administration specialization information technology
  •Major: Computer Systems Networking - Microsoft Server Administration Specialization (AAS) 12/2021
Experience
- Stream global services
  Jul 2009 - Apr 2010
  Dell technical support technician - (dell)
   Provided hardware/software support for SMB clients, handled remote assistance and on-site dispatch, and managed data backups, hardware configurations, and technical manual explanations.
- The office gurus
  Jan 2014 - Nov 2017
  Mobile device support technician (motorola)
   Supported mobile devices, conducted activations, managed customer inquiries, and ensured product/service education and satisfaction.
- Edigri logistics
  Jan 2018 - Dec 2018
  Customer support coordinator
   Coordinated driver activities, dispatched for pick-ups/drop-offs, resolved scheduling conflicts, negotiated rates, tracked shipping data, and completed load inspections.
- Bryn griffin
  Feb 2019 - Dec 2019
  It field service technician - (shell, chevron, exxon premises)
   Deployed and maintained desktops, connected IT equipment, installed VoIP phones, ensured hardware performance, and maintained cable management standards at major oil premises.
- Csat solutions lp
  Jun 2019 - Aug 2019
  Computer repair technician - (dell)
   Diagnosed and repaired laptops, managed spare parts, conducted hardware diagnostics, and provided customer service to call center users.
- Avenue technologies and commodities inc. @ (jacobs - nasa jets project)
  Oct 2019 - Mar 2020
  Helpdesk desktop technician
   Supported computer Helpdesk/Desktop operations, deployed Windows 10 upgrades, managed Fog Server/Kaseya for imaging, set up peripherals, managed IT tickets, and provided in-person and remote support.
- E. r. computer
  Jan 2021 - Sept 2022
  Personal computer technician
   Provided comprehensive computer and laptop support, including hardware assembly, OS installation, virus scanning (McAfee), and data recovery. Collaborated with vendors for new equipment orders.
- Virtual bench inc., (oceaneering international - dell project)
  Sept 2022 - Jan 2023
  It support specialist
   On-site support for Dell computer deployments, imaging using OSD & MDT tools, Active Directory management, software distribution via SCCM, and system backups/restores.
- Avaso technology solutions
  Feb 2023 - now
  It field engineer - end user computing-l2/network-l1-worley
   Manage network hardware infrastructure, assist with IT projects, configure PC workstations, troubleshoot SharePoint connectivity, and computer application solutions, provide Smart Hands support, handle printer installations, inventory, and ticket management for end-user support.
Licenses & Certifications
- Attention to detail and time management
  Testdome
  Sept 2024
  View certificate
- Cpanel & whm sales professional (cpsp)
  Cpanel
  Mar 2020
Honors & Awards
- Awarded to Roberto C Martinez
  CSAT-Solutions Certified Technician Dell Training •Completed the Latitude 3340, Inspiron (Tulip), & Chromebook training course
- Awarded to Roberto C Martinez
  Cisco IT Essentials Cisco Training •PC Hardware & Software preventive maintenance and troubleshooting
- Awarded to Roberto C Martinez
  CyraCom International Bilingual Interpreter CyraCom International Training Institution Bilingual Interpreter Certification Program (English/Spanish)
- Awarded to Roberto C Martinez
  Dell (SMB) Dell Training •PC Basic Hardware and Software Small Medium Business Technical Support
- Awarded to Roberto C Martinez
  Microsoft Houston Galleria Microsoft Office 365 Training •Microsoft Office 365 & Business products features/functions introduction training
- Awarded to Roberto C Martinez
  National Aeronautics and Space Administration (NASA) •Elevated privileges on NASA Information Systems/Cybersecurity Awareness Course
- Awarded to Roberto C Martinez
  Postgrad Master’s UTEC University UTEC University •Specialized courses in Electronic Commerce and Cryptocurrencies
- Awarded to Roberto C Martinez
  Real Estate Marketing HCC Real Estate Training •Interpersonal communication, relationship management, customer service, and leadership
- Awarded to Roberto C Martinez
  Transportation Security Administration TSA Training •US Department of Homeland Security X-Ray Image screener