Experience

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  [24]7 inc

  Jul 2011 - Mar 2013

  Associate/trainer
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  [24]7

  Apr 2013 - Mar 2014

  Associte team leader

  Key Accountabilities Responsible to achieve the Service Level Agreements  Lead and motivate the team to facilitate achievement of SLA  Build strong partnership with clients and anticipate their requirements and deliver accordingly  Effective liaison within the team to gain support and resolve issues and also a key interface between management and team Participate in the recruitment process for Operations teams Conduct Performance Appraisals Effectively implement rewards / recognition Implement training modules to improve operating knowledge & other soft skills Ensure accurate and timely reporting to all stakeholders Show less

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  Capita

  Aug 2014 - now

  Team manager

   Responsible to achieve the Service Level Agreements  Expectation settings with the team and new joins Daily work allocation to the team  Sharing of performance reports with the team & Clients Lead and motivate teams to facilitate achievement of SLA  Single point of contact for clients Build strong partnership with customers/clients and anticipate their requirements and deliver accordingly  Participate in the recruitment process for Operations teams Conduct Performance Appraisals Facilitate career planning & development for entire team with a focus to build resilience in the team Ensure accurate and timely reporting to all stakeholders Attrition Management Working on GB projects for process streamline Weekly / Monthly Business reviews with management & clients Show less