Deep Enrich
Mat Smith
Technical Sales Assistant
196 followers
Blackpool Area
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About me
Service Desk Analyst at BAE Systems
Education
Blackpool Sixth Form College
2004 - 2006A Level Music TechnologyMusic TechnologyElectronicsComputing
Experience
Maplin Electronics
Jul 2004 - Aug 2007Technical Sales Assistant
DIXONS CARPHONE PLC
Sept 2007 - Dec 2016Second line Technical Support and Sales (Call Centre Based) Second line Technical Support and Sales (In Store Based) First line Technical Support and Sales (Call Centre Based)
Covert Operations Agent - Geek Squad
Sept 2012 - Dec 2016Counter Intelligence Agent - Geek Squad
Sept 2010 - Aug 2012Mission Control Agent - Geek Squad
Sept 2007 - Aug 2010
Victrex
Jan 2017 - May 2023Global IT Service Desk Team Leader
Apr 2022 - May 2023Global IT Service Desk - On-Call Support
Jun 2018 - May 2023Global IT Service Desk Agent
Jan 2017 - Mar 2022
BAE Systems
May 2023 - nowService Transition Analyst
Mar 2025 - nowService Desk Analyst
May 2023 - Mar 2025
Licenses & Certifications
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SDI Service Desk Manager - SDM (SDI-SDM)
The Service Desk Institute (SDI)May 2022
ITIL® v4 Foundation
QA LtdOct 2023
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