Mat Smith

Mat Smith

Technical Sales Assistant

Followers of Mat Smith196 followers
location of Mat SmithBlackpool Area

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  • Timeline

  • About me

    Service Desk Analyst at BAE Systems

  • Education

    • Blackpool Sixth Form College

      2004 - 2006
      A Level Music Technology

      Music TechnologyElectronicsComputing

  • Experience

    • Maplin Electronics

      Jul 2004 - Aug 2007
      Technical Sales Assistant
    • DIXONS CARPHONE PLC

      Sept 2007 - Dec 2016

      Second line Technical Support and Sales (Call Centre Based) Second line Technical Support and Sales (In Store Based) First line Technical Support and Sales (Call Centre Based)

      • Covert Operations Agent - Geek Squad

        Sept 2012 - Dec 2016
      • Counter Intelligence Agent - Geek Squad

        Sept 2010 - Aug 2012
      • Mission Control Agent - Geek Squad

        Sept 2007 - Aug 2010
    • Victrex

      Jan 2017 - May 2023
      • Global IT Service Desk Team Leader

        Apr 2022 - May 2023
      • Global IT Service Desk - On-Call Support

        Jun 2018 - May 2023
      • Global IT Service Desk Agent

        Jan 2017 - Mar 2022
    • BAE Systems

      May 2023 - now
      • Service Transition Analyst

        Mar 2025 - now
      • Service Desk Analyst

        May 2023 - Mar 2025
  • Licenses & Certifications

    • SDI Service Desk Manager - SDM (SDI-SDM)

      The Service Desk Institute (SDI)
      May 2022
    • ITIL® v4 Foundation

      QA Ltd
      Oct 2023