Marilu DeLeon, MBA, PMP

Experience

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  Factual Data

  Mar 1994 - Jul 1997

  Technical Support Manager

  -Oversaw credit reporting software agents; ensuring customer calls were answered to satisfaction and customer personal data was secured-Conducted effective resource planning to maximize productivity.

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  Hewlett-Packard

  Jul 1997 - Jul 2015

  -Created and executed project work plans and revised as necessary to meet changing business needs and requirements-Identified and obtained resources needed for project/program success; applied organizational methodologies and project standards to ensure efficiencies and effectiveness-Prepared and conducted program/project reviews; managed project budget, resource plans, and Business Case/ROI assessments-Identified and executed process improvements, improving customer satisfaction and business efficiencies Show less

  • Project Management | Process Improvement

    Jul 2007 - Jul 2015

  • Business Development | Technical Marketing | Support

    Jul 1997 - Jul 2007
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  HP

  Jul 2015 - Mar 2020

  New Services | Business Development | Business Planner

  -Established infrastructure for communications, coordinated team of project managers to plan new implementations, documented and tracked progress, and conducted monthly/quarterly progress and financial reviews at executive levels-Collected and assessed current state capabilities and customer requirements, identified gaps, and led development of project objectives, deliverables, and contingency plans to address gaps-Guided teams toward achieving project objectives by setting agendas, coordinating logistics, and directing discussion as master facilitator, employed strong listening and communication skills to engage worldwide project teams Led initiatives to develop, publish, track, and communicate results for Services Revenue offerings on the web, which enabled services sales up to $1M WW -Managed a Shift to Digital Program focused on cost savings, enabled $.8M in savings for Americas region Show less

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  Colorado State University

  Feb 2021 - now

  Project